[Resolved]  Kotak Mahindara Bank — Kotak Mahindra Bank - Amount deducted for not maintaining minimum balance WITHOUT ANY INTIMATION

Address:Mumbai City, Maharashtra

Hi, I have a salary account with kotak mahindra bank and I moved to a different company and my salary account is associated by a different bank now. As I stopped using my kotak account for almost 6-7 Months, Kotak mahindra Bank has charged an amount of around Rs. 800 without prior intimation. I can see SBI and govt banks are much better, they do at least send an SMS to alert the users to maintain a minimum balance. How can a private bank do such things without prior intimation. I called the customer care and enquired, they told its mentioned in the statement. Do everyone check their statements every time. Also As per RBI latest guidelines(http://rbidocs.rbi.org.in/rdocs/notification/PDFs/DBOD060514.pdf) which states that "It is advised that henceforth banks are not permitted to levy penal charges for non-maintenance of minimum balances in any inoperative account." 6th may 2013. Thanks Saurabh CRN number[protected]
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Aug 7, 2021
Complaint marked as Resolved 
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Dear Sir,

We would like to inform you that your matter is being investigated & assure you of a response shortly.

Your patience in the matter is highly solicited.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team.

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