[Resolved] Kotak Mahindra Bank — Atm machine shows cant despense money but money debited from my account

kundanyadav

from Gurgaon, Haryana

Address:

New Delhi, Delhi

yesterday i tried to withdraw 900 rs from ing vysya kotak bank atm near v3s mall laxmi nagar new delhi, but Atm machine shows me message unable to dispense money then on my phone i got 2 messages, 1. cash withdrawal of rs. 900 made ... 2. rs.900 is credited to your a/c... towards reversal of ATM txn no[protected] but when i checked it out on my mobile banking it was still showing -900 and they were no credit record showing, also i took mini-statment again it was showing money deducted and no refund for that failed atm transaction, WHAT KINDA SERVICE IS THIS WHY KOTAK TOOK MY 900 RS, I NEED MY MONEY BACK ITS URGENT. I HAVE BEEN USING MULTIPLE BANKS BUT I HAD NEVER FACED SUCH SERIOUS ISSUE . I NEED MY HARD EARN MONEY BACK ASAP

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Aug 03, 2015

Kotak Mahindra Bank Customer Care's response Dear Customer, Apologies for the inconvenience caused. We would be glad to assist you, hence request you to kindly provide your concerns along with your Customer relationship number / Account Number/ Contact number to us at solutions.[protected]@kotak.com enabling us to investigate the matter and address all your concerns to your satisfaction. Assuring you of our best services at all times. Thanks and regards, Kotak Team