Kotak Mahindra Bank — Cheated by sales executive-Money Deducted From account- Kotak seems to be not following RBI guidlines

Address:

Bangalore, Karnataka

I had opened an account in your bank and then was told nothing about the maintenance of minimum balance or anything.He said he just require 1 minute of my time and even he took photo from his phone itself, I didn't have any photo with me.Within one minute account was opened by your agent
arnab.[protected]@kotak.com.He cheated at first.
I transferred 10000 INR and I faced penalty of 2529 INR for not maintaining minimum balance.
As per RBI latest guidelines(http://rbidocs.rbi.org.in/rdocs/notification/PDFs/DBOD060514.pdf) which states that "It is advised that henceforth banks are not permitted to levy penal charges for non-maintenance of minimum balances in any inoperative account." 6th may 2013.Deduction was done after this date.
So deduction that is done in my account is not valid.
I wrote a mail to arnab.[protected]@kotak.com and followed it up and he kept delaying it.Even I don't see him resolving the issue in future.
Mail conversation started on 28th May 2014 and its still pending.I have all the mails with me.Kindly resolve ASAP.


My Account Details: CRN 69667353
[protected]@gmail.com