[Resolved]  Kotak Mahindra Bank — Cheque number 006764 not deposited

Address:

Bangalore, Karnataka

On 18th July 2015 I, Sarvapria.K customer relationship number[protected], account number- [protected], deposited a cheque (cheque number 006764) of Rupees 6, 245 at an ATM of Kotak Mahindra Bank attached to the bank on Outer ring road in J.P Nagar, Bengaluru. The day being a national holiday on the occasion of Eid, I expected it to be deposited by 21th July 2015 because the days in between were Saturday and Sunday. Well, needless to say it did not get deposited, so I waited for another 3 or 4 days. When I had no news of the cheque, I went to the same branch of the bank and enquired and the representative after checking a few times conveniently asked me to contact the customer care center which I did. After filing a complaint at the customer care center, the representative gave me a request number[protected] and asked me to call back in two days. The representatives since then, have been asking for 24 hours time to resolve the problem, and I have called about 4 times already. Request you to take necessary action.