Kotak Mahindra Bank — Credit card charges | |||
I got a credit card with crn 95139271 last year. I instantly cancelled as i was not happy with the limit. I got a confirmation from kotak bank that card has been cancelled. Now after 1 year they have come up with annual fee on my cancelled card. And now they saying that the card is not cancelled and still active. Even not ready to reverse the charges. I request to please reverse the charges else ready to face the consequences. Nizam [protected] Was this information helpful? | |||
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Kotak Mahindra Bank customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I think either you dont understand english language or dont read properly.
please read it carefully i said the card cancellation request was already processed year ago when i received the card. even got the confirmation for the same. how can you charge annual fee on the cancelled card. please refund the charges soon. you confirmed the card cancelled. really fail to understand you fraud activities.
please read it carefully i said the card cancellation request was already processed year ago when i received the card. even got the confirmation for the same. how can you charge annual fee on the cancelled card. please refund the charges soon. you confirmed the card cancelled. really fail to understand you fraud activities.
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
At the outset please accept our sincere apologies for the inconvenience caused to you.
With respect to your query, we wish to inform you that as per the revert received from the concerned team, Annual fees charges are applicable for your Credit card.
In accordance to our continual focus and commitment to customer service, we trust we have addressed your concern in a fair and equitable manner and the issue has been resolved to your satisfaction. In case you are not satisfied with our handling of your concern, you may approach the Office of the Nodal Officer of the bank at http://www.kotak.com/grievance-personal-bank.html#Level2
Assuring you of our best services at all times.
Thanks and regards,
Kotak Team