Kotak Mahindra Bank — Credit card EMI payment ISSUE

Address:

Pune, Maharashtra

CRN NO 84629791. MERA SEPT MONTH KA EMI THA 3437.00 DUE DATE 10 SEPT thi. A/c se amount auto debit kiya jata he. Mere a/c me balance nahi tha. Isliye maine 8 sept ko check payment kiya. Check clearance ko 3 din lagenge kaha. Maine auto debit ke bare me pucha to kaha ki check payment karne ke baad bhi auto debit ka fine lagega. So Maine check payment stop karwaya. Aur a/c me 10000 Rs jama kiya. 10 Sept ko auto debit nahi hua.Maine 11 sept ko Cust care me call kiya to kaha ki system error hai. Maine kaha next EMI me koi fine lagega to mai payment nahi karunga. Unhone kaha aisa much nahi hoga. Aur regular EMI pay karna hoga aisa kaha. 20 Sept ko mujhe msg aya ki next EMI Due date 11 Oct hai aur 5700 Rs payment karna he. Maine Cust care me call kiya to check karenge. Lekin koi reply nahi aaya. 22 sept ko mujhe payment me liye call aaya. Maine kaha meri complaint lo, aur mere issue solve karo. Complaint kiya. Lekin still complaint in process hai. Payment karne ke liye 3 call aye. Maine kaha complaint solve hua nahi. Solve hone ke bad payment karunga. Due date khatam hone me 5 days baki he... Agar complaint solve nahi hui to main payment nahi karunga... Please meri help karo.