[Resolved]  Kotak Mahindra Bank — Credit Card Payment

Address:New Delhi, Delhi

Inquiry No. 1-[protected] Two collection executives came for the collection on 13-08-14 and claimed that the Check No.000058 has returned back again and I need to make alternate payment of Rs 5000.00 for the same. I was shocked to hear this and tried to explain them that the check was indeed cashed. I requested them to come in the evening to collect the funds and I will be able check it myself if the check was cashed or not in the meantime. According to their records, the check was returned again which is WRONG and I consider this false and misleading information being provided to the Kotak customers. They tried to convince that the check has bounced again and were adamant to get cash in place of that check. I had no option but to TRUST them and to give them Rs 5000. Later I called Kotak customer care who confirmed that the Check No. 000058 was cashed and applied towards the credit card account. I called back these executives to get some explanation about the same, however, they were too busy to speak properly and considered it within the "Code of Conduct" as described by the Kotak Bank. Following are two receipts numbers that were provided to me : 1. ATR Receipt No. 721788 (Check No. 000058) on 29-07-14. 2. ATR Receipt No. 723038 (Cash Rs 5000.00 ) on 13-08-14. I do understand that one of my previous check (000056) was returned back due to lack of funds and it is something that should not have happened in the first place. I will ensure that the future payments are done within the prescribed time window, however, I'm very disappointed with this situation and have no faith left in Kotak Bank. I will really appreciate if someone can look into this and get back to me explaining WHY this happened. In case you need anymore information please feel free to reach out to me at below mentioned phone no. I also request you to forward me a copy of "CODE OF CONDUCT" which is being followed by the Kotak Bank Collection Department. Thanks & Regards, CRN No. 39955254.
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Aug 14, 2020
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