Kotak Mahindra Bank — Deibited unnecesary charged | |||
There is amount transferred on my account number [protected] for 10397 ecs of citi bank personal loan. However bank had charged me rs.1649.57 bounce charges for two ecs. If bank charged bounce then it could be 250/ per bounce but there is amount is present on account and bank had not clear ecs even amount is sufficient for ecs with rs.10937 on account. Bank is no clarifying that why they had been charged this much amount and this was happened two times that i transferred amount and you have been debited some amount before ecs clearing and then charged me for bounce its really pathetic service from kotak. Every time getting senseless answer if first bound then bank charged 350 and if citi bank send second ecs then kotak bank charging 750+tax etc which i am not understanding. Please help me out to refund this charges as they are not co-operating since my first ecs of my personal loan of citi bank. Thanks! Was this information helpful? | |||
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Kotak Mahindra Bank customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
still they didn't addressed properly transaction details, just they charging as kotak policy which is not intimated to customer, simply and straight forward things is that if amount is transferred on account why bank is not informed customer that there is some problem while doing ECS even I called main branch and Again I transferred amount which was they debited for some reason( as they just charges any transaction ) which customer care also not able to send those details . why kotak bank do not cleared my PL ECS.. on the same day. even i transferred amount before 12:00PM every bank NEFT transaction completed within 2-5 minutes but KOTAK is taking 2-3 hrs to credit amount on account on working day? and then easily saying that there is insufficient amount on account at the time of ECS . once i can understand but how many times they charged me for bounce. please see the below details . when i transfered amount on account and when kotak bank debited amount for bounce charges : I am adding my bank account statement please check that is this is valid answer that kotak is giving?
07/05/2016
Chrg: Ecs Return 02042016 CITI LOAN PMT9212711
TBMS
-400. 75
0.43
07/05/2016
Chrg: Ecs Return 11042016 CITI LOAN PMT9212711
TBMS
-858. 75
401.18
07/05/2016
Chrg: Ecs Return 01032016 CITI LOAN PMT9212711
TBMS
-232. 07
1, 259.93
05/05/2016
IB IDBI REF[protected]
IMPS[protected]
-9, 008. 00
1, 492.00
02/05/2016
NEFT 160502I88958182 SARDAR RAMCHANDRA KAMBLE
NEFTINW-[protected]
10, 500. 00
10, 500.00
06/04/2016
Chrg: Ecs Return 01032016 CITI LOAN PMT9212711 (Value Date:05/04/2016)
TBMS
-158. 00
0.00
31/03/2016
Int.Pd:[protected]:[protected] to[protected]
158. 00
158.00
18/03/2016
Chrg: Ecs Return 01032016 CITI LOAN PMT9212711
TBMS
-10. 68
0.00
09/03/2016
ECSIDR-CITI LOAN PMT9212711ND-CIT
-10, 397. 00
10.6
07/05/2016
Chrg: Ecs Return 02042016 CITI LOAN PMT9212711
TBMS
-400. 75
0.43
07/05/2016
Chrg: Ecs Return 11042016 CITI LOAN PMT9212711
TBMS
-858. 75
401.18
07/05/2016
Chrg: Ecs Return 01032016 CITI LOAN PMT9212711
TBMS
-232. 07
1, 259.93
05/05/2016
IB IDBI REF[protected]
IMPS[protected]
-9, 008. 00
1, 492.00
02/05/2016
NEFT 160502I88958182 SARDAR RAMCHANDRA KAMBLE
NEFTINW-[protected]
10, 500. 00
10, 500.00
06/04/2016
Chrg: Ecs Return 01032016 CITI LOAN PMT9212711 (Value Date:05/04/2016)
TBMS
-158. 00
0.00
31/03/2016
Int.Pd:[protected]:[protected] to[protected]
158. 00
158.00
18/03/2016
Chrg: Ecs Return 01032016 CITI LOAN PMT9212711
TBMS
-10. 68
0.00
09/03/2016
ECSIDR-CITI LOAN PMT9212711ND-CIT
-10, 397. 00
10.6
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
Trust you are in receipt of an email communication dt May 11'2016 addressing your concerns. ^Kotak Team