[Resolved] Kotak Mahindra Bank — Ecs form - emi need to change to other bank

Dillibabu Boopathy

from Chennai, Tamil Nadu

Address:

600100

Hi Team,

I have taken Personal Loan SPLN[protected] currently my emi due is paid by RBS Bank account i have joined in new company and current salary account is SBI so i need to change my month EMI due to SBI .

Please share ECS form.

Note :

Hurtles i faced in ECS Change

1, I have already contacted customer care no they said need to go in personal to any Kotak branch and get ECS form no option of logging ECS Change in online

2, I visited my nearest branch at Velacherry they collect my mobile no & mail id and informed they said ECS form will be sent via email after working with Egmore branch. No response i called velacherry branch they said i need to contact Egmore only

3, My Internet logging shows me the Account Manager Palanisamy i called him
he said he is not part this personal loan divison and mailed to your team

I got multiple good response for taking Loan and not for Service after taking Loan.

why i need come egmore office personal for ECS Changing is it not possible if i sent documents in courier to egmore office ?

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Complaint marked as Resolved

Verified Support

Nov 09, 2015

Kotak Mahindra Bank Customer Care's response Dear Customer,

We wish to inform you that we are in the receipt of your email and we have forwarded the contents of your email to the concerned division to provide you the necessary assistance.

For any further correspondence you may write to service.[protected]@kotak.com

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team