Kotak Mahindra Bank — ECS Mandate not updated by bank & unlawful charge me penalty

Address:

Mumbai City, Maharashtra

I had obtain personal loan from Kotak Mahindra Bank for Rs.195000/- last year, as the standard policy bank had accepted 3 month EMI by PDC cheque for an EMI of Rs. 7118/-, thereafter the bank had instructed me to done the EMI payment by ECS for which I had submitted the ECS mandate get sign & verify from my OBC Bank thrice. But the problem is that on every due date of 10th of every month the ECS of Rs.7118/- does not hit from S.B. Account as my OBC Bank stated their might be problem with Kotak Mahindra Bank for which the ECS does not hit from my account. From last 9 month on every due date I use to call the Kotak Bank to resolve this issue but they are not taking the matter seriously and unnecessary they impose a penalty of Rs.3000/- appr. by simply stating they have not recd the EMI timely inspite of my continuous email and phone call and also their has been sufficient bank balance on the due date. Thereafter they had waive off the said penalty in the month of Dec.13 but again the same issue does not resolve and they have charge an penalty of Rs.6500/- for which I had never ever recd a phone call from kotak Bank instead of which last weak I had recd a call from CIBIL department stating my penalty amt. is still due for pending. In order to resolve the issue I had contact the Kotak Bank from last 9 month & also several times visited the kotak bank but they are helpless. they simply stated the matter will resolved only by making a call to their call centre.But now I am helpless and depress of what to do and to whom to complaint as the problem arise not on account of my defaults. and now on last friday I had recd a call from Kotak Bank, they required my cancelled cheque in order to check my OBC S.B. A/c. so as to resolve the issue.I am surprised after a long awaited time and after harassing me now they are able to look into the root of the problem. but that too also does not satisfied me as once again from yesterday I had again receiving a call to pay the penalty of Rs.6000/- And for your information, I had also obtain a personal loan from HDFC Bank for Rs. 3 lac at the same time when I had availed the personal loan with Kotak Bank but with HDFC Bank this problem does not airse their my ECS hit properly on every 7th of the month. I would highly grateful if this problem gets resolve at your earliest in getting the penalty amount waived off Regards Juned Halai Chartered Accountant [protected]