[Resolved] Kotak Mahindra Bank — Foreclosure of my Personal Loan

bibothi

from Vasai-Virar, Maharashtra

Address:

Mumbai City, Maharashtra, 401303

I have been trying to close my personal loan from ING VYSA which is now Kotak. The foreclosure amount was paid on 7th October and have been chasing the bank for acknowledgement, till date haven't received. The communication that i had received from ING vysa and kotak after migration was correct. However now on their system they have a different address for me and so when i call their bank customer service they decline to help me stating none of the details match. I have been highlighting this to the Kotak bank but havent seen any body even willing to help me out. As a customer i would like to know who authorized the changes to pII and what action is the bank taking to resolve the issue.

this is the worst bank that i have dealt with.

Let me know if you need any other details on this.

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Nov 20, 2016

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2016

Kotak Mahindra Bank Customer Care's response Dear Customer, kindly write to us at service.[protected]@kotak.com so that we can help you on priority. - Team Kotak

Dec 08, 2016

Updated by bibothi I am still trying to get a NOC by mail and an apology letter to the agony that these guys have put me through.

Apr 07, 2017

Updated by bibothi I still havent recieved the NOC for the loan that was closed in Oct 2016.