Kotak Mahindra Bank — Harrassment / Unprofessional Attitude of Customer Care Executive | |||
I've a Kotak Mahindra Credit Card. My relationship number is 46469395. The customer care person has been harassing me and my family for non-payment of Credit card minimum due. I already informed him that due to medical reasons I was not able to pay the bill for this month and will be clearing it on 30-Sep once I receive my salary along with the extra charges. But the customer care person has called me around 50 times within the last 2 days and also been harassing my mother who is a heart patient and bed-ridden. Please let me know who will be responsible if anything happens to my mother? Will the bank take responsibility? He also asked me to handover the credit card to him. Why should a customer care person ask to hand over a card to him? Is it legal? Was this information helpful? | |||
|
Kotak Mahindra Bank customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
29%
Complaints
4804
Pending
0
Resolved
1326
27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
We would like to inform you that your matter is being investigated on priority and assure you of a response from us at the earliest addressing all your concerns in totality.
Assuring you of our best services at all times.
Thanks and regards,
Kotak Team.