[Resolved]  Kotak Mahindra Bank — IMPS Timed Out but Amount Deducted

Address:Ghaziabad, Uttar Pradesh, 201009
Website:www.kotak.com

Hi Kotak Team

I Gagan Deep Singh with Customer relationship number 46878071 having a salary edge account in kotak, made an IMPS of Rs 20000/- on 4th August 2016 at 2:13 PM with reference number[protected] was declined due to transaction been timed out. The amount was not transferred to the beneficiary account but deducted from my account. I need to transfer that money on urgent bases please help me out in getting my refund ASAP.
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Sep 11, 2016
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Verified Support
Aug 10, 2016
Kotak Mahindra Bank Customer Care's response
We have forwarded your issue to our concerned department. Will get back as soon as we get any update. ^Kotak team
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