[Resolved]  Kotak Mahindra Bank — Irresponsible Customer Care and Fraud on a Credit Card

Address:

Mumbai City, Maharashtra

Hello, This is in reference to a Balance transfer requested on my Kotak Credit Card. I have made 42 Calls to your customer Care Centre from 23rd April 2015 till date for an issue logged with you against my credit card. 1. I had requested a balance transfer of a small amount from my SCB CC to Kotak for Rs. 20, 000 on 23rd April. 2. That Transfer was automatically cancelled without my consent on 3rd April. 3. I spoke to a supervisor and he registered a NEFT transfer for rs 20, 000 which was processed and transferred to my SCB Credit Card for 6 months tenure. 4. some one intentionally initiated another Balance Transfer of rs 20, 000 for 3 months on My credit card without my permission. 5. I have been calling since 8th May till date and interacted with supervisor Austin who is the most unprofessional person I have ever met. This is a mere Fraud committed by a Kotak Employee on My Credit card intensionally. 6. Austin has never called me back and I have to call several times a day. 7. He is very Rude when he speaks and treats his customers like a piece of garbage. in spite of requesting him several times my Credit limit is still locked for the second BT of Rs 20, 000 for 3 months which is not credited to my SCB Card yet. 8. I would request to cancel that BT and release the funds to my CC ASAP. Service no is SR#:1-[protected] 10. I have all the calls recorded with Austin. let me know if you need those calls and I can zip and email it to you.