[Resolved]  Kotak Mahindra Bank Ltd. — continuous harassment made by Kotak Mahindra bank collection agents for Barclays bank credit card

Dear Mam,

Apologies for the inconvenience caused. We would like to inform you that your concerns have been forwarded to the respective team for further investigation. We assure that you will be in receipt of a revert from them shortly.

Alternatively you may also write to rard.[protected]@kotak.com along with your concerns / contact number enabling them to reach you faster & address all your concerns to your satisfaction.

Assuring you of our best services at all times.

Thanks and regards,
Kotak Team.

As per the RBI norms for the fair practice of collection of credit card loan your bank is the worst .I had a credit card of Barclays bank in 2008.i was not able to pay the card dues because my bussines went in loss.I went back to my hometown and was unemployed for 2 years because i met with an accident.I am the only working member of the family supporting my mother, wife and a small child. I also went into financial losses . I have been getting harrasment calls for last couple of days for collection . These people say they are from your bank .They are calling all my family members, they called my wife shouted and harrased her which caused her ill she suffered from low Blood pressure.by the phone call. they are threatening my life .I am going to file a legal case against harrasment.
The numbers which i got the call from are [protected] and[protected]

Please suggest the best way of action

I have had ABN Amro crd which was lter transferred to RBS. I made a settlement of Rs. 3000 for my card in 2011 iteself (card no: [protected]). I got a receipt and told that settlement is done. In 2015 again Kotak Mahindra recovery agent started calling me and threatned me. They called my Father, wife and friends number in Kolkata. They threatened with dire consequences. I mailed regarding this to Kotak Mahindra bank and calls stopped. Again in Oct 2015 they faked as a Police officer and a High Court lawyer and threatned to settle the due of Rs. 12000 or they will get me arrested.

Is this how your bank operates? Is all unlawful means your ways of extorting money? Despite clarifying all possible details to your office, I continue to receive threatning calls. I have decided to file Police complaint against your credit card recovery agents and division officers named Mr. Ranjit ([protected]) anf fake Police officer Mr Rana ([protected]). Shame on your banking practices.

Dear Sir / Madam

I am getting continuous harassment calls from Kotak Mahindra bank, Chennai collection agents for Barclays bank credit card.

The lady called who named Kavitha from [protected] and introduced herself as a lawyer and the same confirmed by Mr. Ilanthiral, Portfolio Resolution Manager-RARD-CHENNAI (Mobile number-[protected]).

The way talked and threatened by Ms. Kavitha is intolerable. And she threatened me by sms mentioning that she will call my friends and relatives by taken their details illegally through my social account.

Barclays never provide any detailed statement of card usage except continuous added interests.

Regards
RK

Respected Sir/Madam
This is in regards to the continuous harassment made by Kotak Mahindra bank collection agents fro Citi Bank credit card.
I was using this card in 2004, and my card got lost and someone used it for Rs.30, 000, I informed the bank, lodged a complaint and I stopped using the card, but they couldn’t do anything, after few months I got a call from Recovery Agents, asking me to settle the transaction, I was asked to pay Rs.25000, which I paid in two transactions installments.

They did not provide me a final settlement letter, now im being harassed by few people from Kotak Mahindra(Tel no : [protected]) & [protected] & [protected] continuously asking me to repay the amount to get a final settlement letter, else they are informing me about filing case and processing the legal case against me,
As per the RBI norms for the fair practice of collection of credit card loan your bank is the worst .I was unemployed for 3 years because i had a serious family problems.I am the only working member of the family supporting my mother, wife and a small child. I also went into financial losses . I have been getting harrasment calls for last couple of days for collection . These people say they are from your bank .They are calling all my family members, they called my wife shouted and harrased her which caused her ill she suffered from low Blood pressure.by the phone call. they are threatening my life .I am going to file a legal case against harrasment.
The numbers which i got the call from are Tel no : [protected]) & [protected] & [protected]

Please suggest the best way of action
kindly help me in this process

Hi, Apologies for the inconvenience caused to you. We request you to kindly provide your Customer relationship number / Account Number/ Contact number to us at solutions.[protected]@kotak.com enabling us to investigate the matter and assist you further. ^Kotak Team

I am getting continuous calls from Kotak ARD department inspite of being non customer or not owing any money. I am getting calls on my office number and they call continuously 100 or 200 times asking for my father number as they claim that my father owes some amount to Barclays Bank and she assured that once I provided her with his number she won't call me back but again she started calling saying that your father is not picking up call so I explained her that its not my problem as I am not a guarantor or I have not signed any of your documents for taking up this responsibility. This is HARASSMENT which should be taken care of by the Kotak Bank people. It is against RBI rules, firstly, you cannot harass someone if money is owed and secondly you do not have right to HARASS non customer who is not at all related to owed money or to the bank. This has happened continuously from last 3-4 days that she is calling on my office number and I have filed FIR against the same. The details of the person calling and claiming of employee of Kotak Bank ARD department:
Ronali, Numbers are : [protected], [protected], [protected]. She is insisting to visit to office. I don't understand why the bank is not ready to send mail and settle the amount. If it is genuine then this procedure should be followed. STRICT ACTION SHOULD BE TAKEN AGAINST HER AS IT IS AGAINST RBI RULES.

The bank should make proper policy and proper rules in which it should be mentioned clearly that Non customer should not be contacted and it should also be clearly mentioned that Whom to be contacted and how many times they are allowed to contact. So that it should not affect reputed professionals.

I won't refer Kotak Bank to anyone as Bank is not at all taking any steps to solve Customers or Non customers complaints.