Kotak Mahindra Bank — money debited from account but no communication from bank and even e mail id sent is wrong

Address:

Gurgaon, Haryana

After a long struggle for documents with the agent from kotak mahindra bank, I tried to open a savings account for which 10, 000 INR were deducted from my ICICI account. After that no one came for verification at my provided residential address, I didn't reveive any Kit with bank info, even the email id which was communicated to me through message was wrong, so I didn't receive any info on my mail. I tried to contact the agent but they tel to contact customre care. when i logges complaint to customer care, they say that they will inform us tomorrow and like that. It really frustating to open an account in this bank. i got CRN xx1479 on my phone as message. Kindly help