Kotak Mahindra Bank — Personal loan ecs bounce charge and unable to full & final settlement or close this loan

Address:	700079
Website:	www.kotak.com/personal-banking/loans/personal-loans.html

Dear Sir,

My loan Number is ISPL60318

I am writing to all of you as I could not get any amicable solution in spite of the following initiatives taken by me -

I am facing one or the other issue from the very first day I availed the loan from Ingvysya. From the first EMI there was issue with ECS & I had been advised to make NEFT transfer for which I have evidence as well. I have done lots of email exchange with Ingvysya executives which can be produced on legitimate demand. It is very sad that although I am making payment well in advance of the due date, I am being charged huge amount on the account of ECS bounce charges.

I am having loans from other reputed financial organizations which are running absolutely fine without any issue. My biggest blunder was to take a loan from Ingvysya, now Kotak.They have charged be more than Rs 8000/- for ECS bounce.It is very sad that although I am making payment well in advance of the due date I am unable to bear this royal pain any more & wish to proceed with one time settlement.
1. I spoke to Kotak Help Desk & requested to help me with waiving off any additional charges in order to keep a healthy long lasting relationship. They suggested me to visit nearest Kotak Loan branch. Upon informing them that at present I am in Kolkata, I was advised to visit Park Street Office situated in Kolkata..
2. I visited Kotak Loan branch in Park Street & was informed that they would not be able to help & I should write to service.[protected]@kotak.com.
3. I wrote several emails to this email ID(;; ;; ; ;