[Resolved]  Kotak Mahindra Bank — Regarding Attitude bank shows after we ask for something

I made a complaint that I have made a bill payment of INR 1417 for my ICICI bank visa credit card on 23rd September vide description No. IB:BILLPAY FOR BP VISACCPAY [protected]. from my savings bank A/C No. [protected], the money got deducted from my account but has not been deposited to my credit card. I request you to please look into the matter as i am fed up with the services of this bank earlier also the bank was deducting money balance non maintenance charges from my salary account (Zero Balance Account) that were never reversed If you people cannot run the services smoothly you should not offer services like bill pay to the customers. I am banking with ICICI bank for the last 6 years and there have not been any single conflict with them and with your bank this is second time in six months. please reply with the status. If my money is not refunded i will take up the case with banking ombudsman and consumer court. The banks's reply Dear Mr. Sodhi, This has reference to your comment posted on Social Media (Consumer Complaints) pertaining to Net banking transaction initiated from your Savings Account. We would like to inform you that, the amount of Rs.1417 debited from your account was processed successfully with refer ARN NO 74293914266400098388592. We request you to co-ordinate with the Beneficiary bank for non credit of funds. The reference number for this query is 1-[protected]. Assuring you of our best services at all times. Regards, Jyoti Doiphode Kotak Team This is the attitude shown by the bank towards your complaints, boss your money has gone, go find it