Kotak Mahindra Bank — Regarding Credit Card complaint and kotak fake promises

Address:

Bangalore, Karnataka

Hi, My Name is Mohit Mehra, here i am registering the complaint against Kotak Mahindra i know its a big bank but i know media can help me regarding this complaint My Kotak credit card no.77325236 and my card is blocked Actually i am a valuable customer of kotak sinse 1.5year and my payment will regular to credit card but due to my mom was expire so i am not able to pay money for 1 month but i told everyone that i have some financial issue so i ll pay within 1 month and they are agree and executives told me that pay 1400 and 2000 and no intrest on card and i ll pay that but after 1 month i ll pay full amount of 16714 to credit card now they blocked my card.i told each and everything to kotak but they think we are studpid.whatever kotak exeutive told me i ll do that they told me 1400 i ll pay they told me pay 2000 i ll pay that and i know and kotak know that this is not my fault. after that i ll complaint to Nodal officer of Kotak the Name is Mohini she told me give me the proofs that you have paid the money 1400 and 2000 and i ll send the proofs also then i think my problem will be resolved when i send the proofs to Nodal Officer then she send me the mail that we have forwarded your request to the concerned department for further investigation but after that the problem not resolved and she change the statement that no one told you that your card will activate please its a request please activate my card and i am suffering this last 1 month. I have informed everything to Nodal and. Kotak even know about my family problems and i have proofs also that i did whatever kotak executive asked me to. I always make the payment on time. Now this should not happen to me. I didn't even do the settlement i have paid everything with interest. I have the recording as the proof and i am enclosing the same for your reference wherein i asked the person has clearly stated that i would pay that amount no interest will be charged on to it. I am sending another recording wherein the kotak Customer care executive said clearly that i always make the payment before time. i am sending you the attach files of mails actualy there is a problem i was unable to attach the audo please send me the mail so i can attach the audio in which you will confirm that i am not wrong Kindly do the needful by thinking about me also that it is not my fault at all. Regards Mohit Mehra [protected] [protected]@gmail.com