Kotak Mahindra Bank — Unauthorized charges

Address:	Faridabad, Haryana, 121006
Website:	www.kotak.com

I had taken a personal loan from Kotak Mahindra Bank in mid 2014, referring Loan Account No. – SPLN[protected] with a loan amount of Rs. 5, 00, 000/-. I was paying my installments, till the time I received a calls from Kotak Mahindra Bank executives for increasing my loan amount to 6, 50, 000/-. Basically the same bank approached me for top up of my loan, after considering all the conditions I accepted the proposal. But what I was not told in the whole process was that the same bank is going to charge various kinds of Fees & charges for increasing the loan amount. I got upgraded loan with the loan number referring SPLN – 59567206 from Kotak Mahindra Bank starting from May 2015, but with the lesser amount of Rs. 42, 000/- approx which was deducted from the disbursement amount. While asking for the clarification bank told that these are the charges which come under process, but the same was not informed to me. By taking the first loan they took charges, which I paid & then again saying that it will be a top up loan they again took charges without informing. So for a increased loan amount of Rs. 1, 50, 000/- they deducted RS. 42, 000/- in the name of charges. I didn’t approach them for increasing my loan but they did. I have requested to bank many times for reversal of these charges, but bank don’t want to. So I took a assistance of Akosha ( a online platform which helps in these kind of cases ) & with their help I received a refund of Rs. 12, 000. But still 30, 000/- is pending towards bank which should be refunded back. Till now I have paid 17 EMI`s of this new loan, will also pay the balance amount but bank should also understand that making fool of customer will not work. Rs. 30, 000/- is a big amount for me. Request you to please help in getting the reversal of the balance amount, looking forward for your cooperation.