Kotak Mahindra Bank — Unauthorized transaction on credit card | |||
I was issued a credit card along with a proposed salary account. KMB has some tie up with OneAssist, which is stupid and fraud service provider. My credit card was charged for Rs1299/- stating it is a secured transaction when I had not even generated the pin for transaction. On calling KMB credit card services, they did not know what this service is and asked to call a number which did not connect for 19minutes. Again called KMB and raised a complaint and they said they have raised a ticket to OneAssist and the amount will be reimbursed in 7 days but it more than 7 days and no update on refund but only a reply to contact oneassist again. How can KMB subscribe me for a service when I have not knowingly signed for it? The rep who came never mentioned about this service and post this incident I have reviewed on assist services and felt it is a fraud services. Hence it is cheating from KMB to allow auto debit on my CC account without informing me and I need refund on this transaction. Gireesh Kumar N N Was this information helpful? | |||
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Kotak Mahindra Bank customer support has been notified about the posted complaint. | |||
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27 BKC, C 27, G Block, Bandra Kurla Complex, Bandra (E), Mumbai, Maharashtra, India - 400051
Sorry for the inconvenience. We would be glad to address your issues. Please write us at solutions.[protected]@kotak.com or service.[protected]@kotak.com along with your contact /card number. ^Kotak Team