[Resolved]  Kotak Mahindra Bank — Worst Behavior - Reg

Address:

Chennai, Tamil Nadu, 600044

Hi,
I am annoyed by the service of the Kotak Mahindra Bank and specially unsatisfyied with the Phone call Service.

I have a credit card ([protected]) with the Kotak Mahindra Bank:

I have used the credit card and I did made the payment of Rs 7000 thro Cheque payment and it was dropped at ATM centre, Anna Nagar, Chennai on 9th Sep 2016 for the due date of 15th Sep 2016.

The amount was debited in my account. But your Bank staff Ms. Sarala asked for payment. I said politely “ Madam check your side and ask the bounce or any missed payment if any, every month you give torture and I am in very important meeting, I just return from abroad our clients are here so do not disturb me”.

She’s never mind it said that “ It’s my duty I ask Payment details I do not know what are you doing, Is it paid or not”

Again I said “ Last ten days I where in Honk Kong, But I am sure the amount debited in my account and also sure our person drop the Cheque on 9th sep 2016 at Anna Nagar Kotak ATM, First you ask your Annanagar Kotak Branch and call back me”
suddenly she said “Its not my duty you check and inform me, ”

I Replied as “I cannot go into the ATM machine so check with your people.”
She was behave rude, Shouting with angry. I said “ First Give manners and learn How to behavior with customer” again she was shouting.

I do not know why your people is behavior like this type. How can you select this type o[censored]neducated ****ing people? Who is your HR? he is accepting this type of approach to the Loyal customer like us. I entirely disappointing KOTAK team.

You know I have bunch of Credit Card, no one is asked for payment. No one is behavior like this lady Ms. Sarala. This is not first time I already warn one month before for the same reason.

I know you were recording our conversations; You can play back our conversation. Just listen How she was spoken. She is never set for your business modules.

Any how, I do not like to continue with you. I want to close my credit card account immediately. Inform me the balance amount if any, I will settle the amount and will be free from damn people and bank.

SVS
[protected]@gmail.com