Kpn Travels — Bus cancelled by KPN but amount not refunded fully

Address:Bangalore, Karnataka

My travel was on[protected] at 11:15 PM. I got call from KPN bangalore number[protected] at 5:54 pm. the person who called me, told that sleeper bus in which my travel is cancelled. So, he asked if they can change to semi-sleeper. i told i wanted sleeper only. for that he replied saying cancel the ticket and they will refund fully. i asked whether i need to cancel online. he said yes. but i got only partial amount refund. 412 instead of 550.
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i called up customer care two weeks back and they said they will look into it and call back.
but i did not got any response. so, i called up today and the person who talked was rude. he said you should have called us for cancellation. why did you cancel. i mentioned, your person only told to do cancel online.
now it is no where... this is very bad service of KPN.
day by day it is becoming worst.
Uselessdoesn't bother about customers. But we are still dependent on these blood suckers.

I booked d tickets through red bus(THDQ25258276/ L[protected]to travel with my family on emergency. Bus timing was 10:15 but reached only at 11:15. First time I checked with Perungulathur KPN office he said bus will be by 10:45 then when I checked at 11 he got tensed and happily said " Bus won't arrive on time at all" which is a rule we have to follow. Always expect a 1 HR delay. And his response was so rude so I have to give him back. He posed for an video to convey d same message and they don't care about anyone including the useless KPN management. If this is going to continue, no one will knew KPN travels in few years.

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