Kpn Travels — Delay of 1hr & Very poor customer service

Address:	560068
Website:	www.consumercomplaints.in/new_complaint

Got the below reconfirmation sms
KPN Boarding Pass: 87D7B2
Ticket #: L[protected]
Seats: L14
Vehicle #: KA51-C9399
Track: http://tinyurl.com/zclp4vo
Vehicle Contact: [protected]
Boarding: http://tinyurl.com/hggt87e
BOMMANAHALLI(KPN) at 07:25 PM
Show this SMS to board your bus.

Waited till 20:25 and asked the staff in bommanahalli office about the delay who casually informed that the vehicle is stuck I'm traffic. Later he informed that another bus which was supposed to be starting from Wilson garden @ 20:30 has been cancelled. I enquired him why the same was not informed earlier? But his response was very poor. I have been using KPN bus service for the past 13years. In between the services were poor and I opted for Kallada. Recently I heard from my friend that KPN has bettered there services so I started using it again. But the experience is worser again. Mr. K.P.Natarajan