[Resolved]  Kpn Travels — Last minute bus cancellation

Last minute BUS CANCELLATION
I had booked a ticket in Volvo KPN Travels for my travel on 25th July 2014 at 6PM.

I received a call from KPN at 3:00PM saying that BUS got breakdown and cancelled There is no alternate also

Unfortunately No other bus is having free seat for my travels.

KPN is not answering properly and simply they are saying they will refund the money.

Poor service. With that money Can we travel first of all ?

They are thinking that they are KING of travels.. As customers we
should not PREFER booking in such buses. KPN is holding #1 in poor
service.