Kpn Travels — The bus was break down at midnight and midway

Helllo all,

I am so fetup with kpn travels, since we have traveled from bangalore to devakottai on (13th aug 2016), but the kpn bus (ka41 7299) was break down on the midnight at namakkal (tn) midway, they wont provide any alternate bus upto next two hours, and there is no response from the customer care. me, my wife and two kids are faced too big problem in the midnight, then we have booked rental cap from my packet.

Thanks
Steephen