[Resolved]  KSFE — Maruti WagonR - Manufacturing Defect

Address:

Kottayam, Kerala

I am filing this complaint on behalf of my father. My father is an Ex-Service person and is currently working with KSFE, Kerala. He bought a Maruti Suzuki WagonR VXi from Popular Vehicles, Mamangalam, Kochi on 10/10/2013 and the registration was completed with Vaikom RTO on 26/10/2013 with Regn No KL-36D-3302. On 30/04/2014 he was driving back home from Eranakulam after dropping some family members at the railway station. My mother also was with him in the front passenger seat and they were having some casual talks. At about 2Kms from the home, they suddently heard a large sound from the otuside and within no time he lost the control of the car. Despite his attempt to steer it to the side of the road it wen to the other side of the road and hit a cement slab/block and crashed down. Thanks to God - there were no other vehicles/people in the close vicinity or else it could have been worse. My parents both escaped with minor injuries. But the car was almost completely damaged. The rear wheel got separated, front wheel got damaged, the mould was bent. Even dashboard, gearbox and steering column got damaged. It is a good candidate for Total loss. My father is an experienced driver and hardly cross 60kph. Even my mother who was with him at that time and re assures that there was a large sound before the control was lost. There was no impact to any vehicle. But, no one would believe that a 4.5L worth of car can be so badly damaged by hitting a concrete slab. Think about how well it can protect the driver and passengers if it was hitting head to head with another car! The large sound before losing the control should be by all possibility the separation of the rear wheel. Maruti service persons are yet to make a comment on this. Vaikom Police has taken a GD of the incident. I want Maruti Suzuki to investigate the root cause of this problem and compensate us for the full amount of the car and all damage it caused to the third party property. I would also like to hear Maruti's explanation for this wierd incident and the low standards of security they are keeping. Please help. Rajani Chand C (On behalf of my father Chandrasekharan Nair)