[Resolved]  KSRTC — Bus breakdown - staff insensitivity towards customers

Address:

Bangalore, Karnataka

PNR no. J51667819 [ Seat no. 11 & 12 ] D.O.J: 20th July 2015. Bangalore-Hyderabad. Bus number KA40F719. I'm highly dissapointed with KSRTC service. Need FULL REFUND for the ticket and an appropriate action on the staff for being insensitive towards the passengers. 1. In the first place, the bus did not reach it's destination, It broke down at Dhone. Both the passengers in the PNR were senior citizens (age 57&54). Ideally they should be given priority while being sent through alternative transport. But the KSRTC staff didn't show any concern, they boarded the remaining 22 passengers and left the rest of them(including these senior citizens) stranded on the highway at 05.50am in the morning. The staff initially promised that the remaining passengers will be boarded in the next bus, but no bus came till 09 am. Then the staff gave up since no bus was available for pickup till 12noon. 2. Even during the whole journey, the bus driver kept the AC turned off for most of the time causing inconvenience to the passengers. I would like to escalate this issue to the senior authorities of KSRTC. They should realize that getting awards for a huge fleet of vehicles will not earn them respect from customers, unless they take serious actions to ensure a decent customer service. ~Sandeep M S [protected]