KSRTC — Bus haven't picked me up

Dear Sir/Madam,

I booked ticket from Tirupathi to Bangalore in KSRTC Airavat. My journey date is 15/06/2014.

Actually I am coming from Nellore which is 130 KMs away from Tirupathi, to catch the bus in Tirupathi. But due to road elavation works on National Highway-5 (NH-5) I strucked in traffic jam and I came 10 minutes late to the actual departure time (23:01)

I got one e-ticket message from KSRTC 20 minutes before the departure of the bus and I called the Mobile number mentioned in that message to convey that I am coming late, but that Mobile number is switched off.

At Departure time (23:00) I got call from Driver from different Mobile number, I said that I will come in ten minutes, the Driver said ok and also the driver said that he will wait at corner.

I arrived at Bus stop at 23:10 and I called the driver, the driver said he left.

I came ten minute late, the driver did not picked me and left, later I purchased ticket in another KSRTC Airavat Bus (23:42) and reached Bangalore.

I lost my money, I need my money back. Please do justice to me.

My Journey Details:

BUS: KSRTC
Class: Airavat (Volvo AC)
Bus No: KA-01 F 8289
TripCode :2301TPTBNG
Name: Nagamahesh Gamidi
PNR: J43722503
Ticket Cost:538 Rs
Date:15/06/2014
Seat No:42
Departure time=23:01
Platform:21
Boarding Point: Tirupathi
Crew Mobile No: +91 [protected] (Not working)
Driver Mobile No: +91 [protected] (Working)

Thanks and Regards
Nagamahesh
+91 [protected]