[Resolved]  KSRTC — Bus ticket booking inconvenience

Address:Udupi, Karnataka, 576101
Website:www.ksrtc.in

When I check the ticket for booking online, it shows only one seat is available, when called up customer service nearly 20 seats were available( not a server issue as tried from different sources) and when asked for a window seat the travel agent has a very rude behaviour to say that they cannot assure that the next seat will be reserved for a lady passenger. and has a very rude behaviour. I had to explain this issue to 4 different customer service executives, i dont know why each person had to transfer the call to the supervisor to address the issue, what were the executives appointed for. And they put me on hold for about an hour, where they do not have any customer service number.
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Verified Support
Nov 30, 2015
Karnataka State Road Transport Corporation [KSRTC] Customer Care's response
Sir, Dynamic allocation of ladies seats where adjacent seats will be allotted to lady passengers only. Single lady seat quota should be selected while booking the seat. Please provide agent full details regarding rude behavior.For any assistance please mail to [protected]@ksrtc.org. Contact number [protected]/35. Regards, Awatar support.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Karnataka State Road Transport Corporation [KSRTC]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    21%
    Complaints
    3239
    Pending
    0
    Resolved
    687
    Karnataka State Road Transport Corporation [KSRTC] Phone
    +91 80 4455 4422
    +91 44 2479 4442
    +91 77 6099 0035
    Karnataka State Road Transport Corporation [KSRTC] Address
    Koyambedu Bus Terminus Platform No 1, 100 Feet Road Jawaharlal Nehru Salai, Koyambedu, Chennai, Dharwad, Karnataka, India - 600107
    View all Karnataka State Road Transport Corporation [KSRTC] contact information