[Resolved]  KSRTC — Buses not coming inside satelite bus stand

Address:Bangalore, Karnataka

Hi KSRTC, Two weeks ago I went to drop my relatives to Kengeri Satellite Bus stand who were headed to Mysore. They had good amount of luggage and two kids. So we had to struggle to get inside the Satellite Bus stand with all that luggage. But after getting inside when we asked the Help desk which was the platform for Mysore going buses, he instructed us to wait outside the bus stand in Mysore Road. He told us that most of the buses are not coming inside bus stand. We waited inside for about 15 mins, when no buses came we had to go outside bus stand with all that luggage again to where we came from. Outside it was raining and it was muddy all over the place with vehicles splashing mud over us from time to time. There were so many people waiting outside (about 100)for KSRTC buses going towards Mandya and Mysore. We could not get in some buses as we had luggage and there were too many people trying to get inside the bus. Most of the buses would stop right in the middle of the road. The same thing happened to me a year back when I was returning from Ooty on a night bus. The bus arrived Bangalore at 3:00 am and dropped us right outside the Byatrayanpura satellite bus stand. The driver said buses dont go inside satellite bus stand while arriving at Bangalore because the bus stand is on the other side of the road. My question is why are the KSRTC buses not coming inside to pick up passengers even though there were like 100 of them waiting. Can you imagine running in Mysore road traffic to catch a bus with heavy luggage and two small children in rain. How can old people perform this kind of circus. Whey is this bus stand even constructed spending crores of rupees when passengers have to take buses from footpaths and main roads. Is this only for renting your bus stands to hotels and malls. I request you to please instruct your drivers to pick up passengers from inside the satellite bus stand from where Elderly, women and children can get on and off buses easily. Also please make it compulsory for buses arriving late night to Bangalore to go inside satellite bus stand.
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Complaint marked as Resolved 
Verified Support
Oct 07, 2015
Karnataka State Road Transport Corporation [KSRTC] Customer Care's response
Sir, Your complaint is forwarded to concerned authority for necessary action. For further query please contact [protected]@ksrtc.org. We regret the inconvenience caused to you and solicit your co-operation in this matter. Regards, Awatar support.
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