Karnataka State Road Transport Corporation [KSRTC]

[Resolved] KSRTC — Money Debited for Failed Transaction

Ramanareddy1486

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka

Online Booking Transaction No. OB[protected] Failed OB13116727IGZ6405346 TRANSFER TO [protected] CAO- FA- KSRTC E - T We have booked a Ticket from Bangalore to Nellore for 1.10.14 and Nellore to Bangalore for 4.10.14 for which the transaction details are as mentioned above. But, the transaction has failed. When we inquired on the customer care and sent an email, they said the amount of Rs.1700 for the transaction will be credited within a week. And after a series of mails and calls to customer care, there is still no amount credited. Being a state level transportation service website, such intolerable behavior shows how irresponsible it is on your part. I need the amount to be credited as soon as possible into the SBI account with Account number : [protected].

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Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response

Verified Support

Oct 26, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir / Madam, Your ticket is not booked and we have forwarded your request to Account section of KSRTC for verification and making refund, if KSRTC has been credited with this amount. If refund or communication is not received within seven working days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext. 283,[protected]direct) during office hours (between[protected] hrs on Monday-Fridays and[protected] hrs on Saturdays) on all working days quoting KSRTC OB reference no. and user ID. We regret the inconvenience caused to you and solicit your co-operation in this matter. With regards Awatar Support