Karnataka State Road Transport Corporation [KSRTC]

[Resolved] KSRTC — No Action when bus got Breakdown

mssathisheee

from Noida, Uttar Pradesh

Address:

Bangalore, Karnataka

Hi, I have booked two tickets in KSRTC bus on 05/10/2014 from Neyveli (Tamilnadu) to Bangalore (Karnataka). We got into the bus at 9.30PM in Neyveli. During the travel there was some mechanical problem (Breakdown) in the bus and driver has stopped the bus near to Cengam (Tamilnadu) at around 1.30AM. After that there was no action taken by both conductor and driver to get the alternate bus.First they told that they called KSRTC depot and the bus is coming from Salem (Salem is 120 Kms far from cengam) and it will reach the spot in next 2 hrs. So all the passengers were waiting in the spot. After 2 hrs. They told that bus is not coming from Salem now its coming from Vellore (Tamilnadu) (Vellore is 100 kms far from cengam) and it will reach in 2 hrs. After 2 hrs. They told that now only bus started from vellore it will take 2 more hrs. On that occasion happens, the time was around 5.45 AM. All the passengers were waiting for more than 5 hrs. Finally all the passengers boarded into a TNSTC bus with their own expense and we reached bangalore at 11.30 AM. We were unable to go to office on Monday due to late. So, Please refund the money to all the passengers immediately also Please advice to those conductor and driver to take necessary action when these kind of situation occurs in future. Please treat this complaint seriously. Travel Details: Trip code:2031VDLBNG, Date:05/10/2014, Bus Number:KA-40, F886 PNR:J45258833 seat 35, 36 Trip from Neyveli to Bangalore KSRTC User Name: [protected]@gmail.com

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Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, We are in receipt of your mail. This is to inform you that difference amount will be refunded separately within next 7 days. We have forwarded your request to Account section of KSRTC for making refund. If refund is not received within 10 days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext 280 (SBI) or 283 (Other banks),[protected]direct) during office hours on all working days quoting KSRTC OB reference no. and user ID. We regret the inconvenience caused to you and solicit your co-operation in this matter. Regards, Awatar support.