Kutchina Customer Care

Kutchina Customer Care


20, Chinar Park, Club Town Enclave, Block-5, 3rd Floor
North 24 Parganas District
West Bengal

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Kutchina Complaints & Reviews

Kutchina — Modular kitchen

 Sanjib biswas on Oct 1, 2015
I have ordered a kutchina modular kitchen from S&P KITCHEN AND HOME APPLIANCE located in KONNAGAR, Dist: Hooghly.They have made it worst, but taken full amount Rs 100000/-. Now when I am asking it to get it set right, they are not listening....
Complaint comments Read comments Complaint category Furniture

Kutchina — Dewdrops DLX is made unused by the Kutchina Service staff Milon Robidas +919085595632 during servicing

 Mrinmoy Welcomes You on Sep 21, 2015
Sir, Milon Robidas came from Kutchina to service Dewdrops DLX water purifier on 9th Sept 2015, during service he broke one internal part of the purifier, he assured that he would replace the same within 3 or 4 days, but he did not do so, I called him, he replied that the part is not yet received from Guwahati by him today it is 22-09-2015, 12 days completed, he neither contacts me nor replaces the part. As a result of which I and my family members have to suffer for drinking water.Kindly take some necessary action to solve the issue. The product is purchased from Shanti Electronics, Central...
Complaint comments Read comments Complaint category Other

Kutchina — R.O. Purica not working after servicing.Unattended since 5 days.

 rahulwarrior933 on Sep 21, 2015
I have Bought A product of Kutchina called R.O. Purika.After its first servicing the machine is not working properly.i.e. not producing water at all.I have lodge a complaint on 17 sep 2015 but it was unattended till now.i.e. 21 sep 2015.However they promise to do servicing in 48 hours.The docket no. of the complaint is 131413132820.They are misguiding the people everytime.No one is giving exact reason of this failure.Therefore I request you to take some essential steps for this.The phone No. of branch is 18004197333/03332487784....
Complaint comments Read comments Complaint category Electronics & Appliances

Kutchina — Hob

 J C Das on Sep 21, 2015
The undersigned purchased a hob three burner from your company through Bajoria Appliances (P) ltd HB3BG DLX 1303107000014 dt.11.05.2014. During the warranty period itself good no of complaints had to be registered with the service deptt of the company and were attended. Immediately after expiry of warranty period two of its burners become non functional and service personnel giving a huge estimate for repair . It is very surprising that the product purchased with high trust at good price is creating so much problem leading to my so much of suffering. I have lost confidence on your product and request...
Complaint comments Read comments Complaint category Appliances

Kutchina — Gas oven on - off switch replacement.

 Ranjit Bhattacharjee on Sep 20, 2015
Dear Sir/Madum,

Last year I've bought a 2 burner gas oven and a chimney from your Tinsukia(Assam) branch through your sales team member Mr.Ujjal Nandi. since then product has been working satisfactory . especially, no disturbance not yet get from your chimney but one minor complain got from your gas oven that one of the on-off switch outer cover has been broken, so I made a call to your sales & service person Mr. Ujjal Nandi in the month of July'15 but till today nobody has come and solved the issue. Therefore, I'd made two/three call to that guy but he simply...
Complaint comments Read comments Complaint category Utility Services

Kutchina — Kutchina chimney oil collector fault

 Sima Biswas on Sep 9, 2015
Hallo Sir/Madam,

I have bought a Kutchina chimney On 27TH July 2015 from Sodepur Kutchina center-AB Continental, west bengal; model- Smartec and the machine code number is- 150407133620. After installation we noticed that one of the oil collector is not working proper rather the oil is laying down from the machines body.We contacted the Sodepur center and after watching this, they changed the blower but still the problem is arrising and continuing and no help from changing blower.We again and again contacted them but no proper response we are getting so i am writting this seeking...
Complaint comments Read comments Complaint category Appliances

Kutchina — Violation of AMC

 meghla on Sep 7, 2015
Dear Sir, I, ms Swapna Nath, have done an AMC for my kitchen chimney on 22.9.12 for three years. the contract period is 22.07.12 to 21.07.15. details are as below: Name: Swapna Nath Address: 48, Narendra Banerjee Sarani, Konnagar, dist : Hoogly, West Bengal Dealer name: Kitchen Gallery address: 162c, Criper Road, 2nd floor, Knnagar, Hoogly, west Bengal contract form no.: 3618 Model name: Vogue all the 5 servicing have been done as per the contract. but 6th servicing is pending from July. i have called and requested for the 6th servicing for at least three times. every time they told...
Complaint comments Read comments Complaint category Products & Services

Kutchina — Short circuit,

 Hrushikeshh on Aug 24, 2015
I am using a Kutchina chimney, Model Topaz ASTER Autoclean, it's been less than one year since we have purchased. The Unit now short circuits, we have checked our electrical connections and everything thing is fine. The issue is with the chimney. We are calling the local service center/the place from where we purchased the chimney but no one picks a call from past 1week, the service is very poor here. Please look into this ASAP. Please make necessary arrangements for service. The service is really very poor in our place....
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Kutchina — Abnormal delay in repair of parts & service

 kamalc_sn on Aug 19, 2015
28 th june. A mechanic named Mukul from Lokenath Kitchen Solution, Baghajatin came to repair in response to my call. He told us to replace valve & sign a contact of 5 years' A M C by paying Rs 9500/- for free replacement that I paid by cheque. Then he also took the motors & circuits for repair. He assured us to be completed the whole work within 15 days. Now it is going to be 52 days. Our little son suffering from smoke allergy . Colour of the room is being damaged. Model: ARC Purchased by order no. 393 dated 11.09.2012 Machine Code : 120500704916...
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Kutchina — Service for chimney is due

 sgour1 on Aug 21, 2015
I have bought a kuchina (opul) chimney in feb-2015 worth 11000 INR and it is under warranty for one year from the date of billing, My customer ID is11606876, i have requested to the company so many times for servicing of my chimney but even after a lots of communications i didn't get any positive response from the company, i am feeling cheated....
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Kutchina Chimney — False promise on after sale service

 Amaresh Kumar Mishra on Aug 9, 2015
Please verify your complain record of last one months. Yes, I have receive the SMS and telephonic assurance from your end twice. I am very very sorry to inform you that your service provider in Bihar promises false only. So far as my opinion goes your company or field staff is waiting the expiry period of free service which is 15th of August 2015. Your field staff may enchased bill uf travels to complain point from your side and may may also gives you false information of PREMISES LOCK. This is for your kind information that we have Joint family and hence no Chance be taken on this footing. Kindly...
Complaint comments Read comments Complaint category Other

Kutchina — First service for kutchina flora chimney

 Vaiti on Aug 3, 2015
my kutchina was due to be served for the first time in 07/2015 after my amc contract executed on 11.05.2015. I tried to contact in ph.no 03340055005 as provided in the contract. but I was kept awaiting without any response. Please arrange to conduct the first service immediately....
Complaint comments Read comments Complaint category Utility Services

Kutchina — Kutchina Stanza is Worst Chimney to Buy ( 2 Yrs of Uses)

 Umesh Dhadwal on Jul 30, 2015
After Calling on 18004197333 and explaining that the Chimney has stopped working the executive started asking about the contact number & address & then informed that they have no recrd of the machine & is making a fresh registration & said that the Chimney is out of warranty & there will be a service charge of Rs 600. With i informing him that there has been no person visited after installation he said that I should have called the Kutchina Person & not that they will send a person on their own. Worst Services & Worst People...! Complaint 1. No Free Service Provided 2. No customer Data 3. Very...
Complaint comments Read comments Complaint category Appliances

Kutchina — Kutchina Water purifier RO DLX not working properly..

 Chandan1982 on Jul 23, 2015
I had lodge a complaint with Kutchina Service Center on 17-07-15 i.e. docket no. is 131413037189 from Add : 12/1A/12, Choubaga Rd, Bidhan Nagar South, Kol-39. Due to Kutchina Water Purifier RO DLX was not working properly sometime a error was coming (PP1 & UV cartridge problem inside the machine). Several time i have called to Service Center for resolve the issues, they replied our all technical already go-out to field & we will tray to visiting on tomorrow. Still no body have take action & problem still same. Hope will getting a positive response in shortly.....
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Kutchina — servicing time is over but company service not provided

 G K Enterprise on Jul 16, 2015
I am purchase kutchina from narayan sanatory, benachity, durgapur-713213, dated on -14/02/2015. Model no- stanza/stanza ss.

Kutchina servicing time is over in month of june, but company not attend servicing in proper time.

So, my problem solve and write way to me....
Complaint comments Read comments [1] Complaint category Appliances

Kutchina — Kutchina Chimney Eva SS

 sandipan2777 on Jul 10, 2015
I bought kutchina chimney from great eastern, Kolkata in Jan 2013, The chimney in just two years time gave up. I don't understand how cheap quality they provide. So after two years the motor got damaged, since the motor is covered under life time warranty So after fighting for ten fifteen days they looked into my matter and I took it to the service center for getting it repaired. I have to take it to the service center myself since my chimney was not attend ed by the mechanic after lying so long and my kitchen was getting all the oil stains. So after repair the chimney broke up after working for...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Kutchina — Extra amount of Rs. 1000/- taken by sales representative during booking and refunded back

 niladrihalder on Jul 6, 2015
Hello, I booked a Kutchina chimney on 09.06.2015 and for this Kutchina Sales Representative Mr. Uttam Pal (Mobile No. - 09732437212) came and booked the order on 09.06.2015 with Rs. 1000/- as advance money (ORDER No.- 3542). We installed the Kutchina chimney (ORDER NO- 3543, VOGUE SS) on 25.06.2015 at my residence. At that time due to negligence, the sales representative took the money without deducting the advance amount and I paid extra Rs. 1000/- to Uttam Pal. Later on I realised the next day and contacted Mr. Uttam Pal over his mobile, and he told that he has taken the extra Rs. 1000/-...
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Kutchina — Too high noise level

 sujit prasad varma on Jul 2, 2015
I have purchased a FIEONA model chimney on the 27th May 2015 at Patna. The customer code no. being 15902714 & machine code No.C140811806134. Before purchase I was told by the representative (Mr. Shashi Mob 8877993377) that the noise level of this model is 58 dba. From the very begining of installation, the chimney is making high noise when in use and I was told that it will be reduced in few days. Contrary to this, the chimney is making high level of noise even today. I made a complaint on 22.06.2015 on toll free No. 18004197333. After repeated request A technician (Mr. Alok) from your service centre...
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Kutchina — Poor quality service & materials from kuchina ,nager bajar.

 dramitra on Jun 28, 2015
I have purchased one modular kitchen from Kuchina Nagerbazar (Essermarketing)on February 2014.Though it was booked in November 2013 they delayed installation & after repeated reminder they finally installed beyond 55days.Within one year some parts are found defective & are broken . After repeated complaints to them physically & over telephone they have not taken any action & the modular kitchen unit is gradually becoming inoperable.
This is my final complaint &final effort to repair my unit . If this effort fails then I shall go to Consumer forum to get justice & compensation....
Complaint comments Read comments Complaint category Furniture

Kutchina — Kuchina Customer care Behaviour

 roytapas on Jun 20, 2015
I have contacted customer care today. The customer care representative is not willing to listen my word. She stared saying that your wife has misbehave with our representative. I was trying tell her that customer will complain but still you have to listen their voice. I do not know what kind of customer care is this....
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