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Kutchina Customer Care

Kutchina

20, Chinar Park, Club Town Enclave, Block-5, 3rd Floor
Rajarhat
North 24 Parganas District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:+91 33 4050 0300
 
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Kutchina Complaints & Reviews

Kutchina - Disastrous after sales service

User
 Abhishek Saha on Oct 23, 2014
This is with regard to Annual maintenance contract of 3 years in the name of consumer Shefali Saha. Docket number was provided on Saturday as 131413019728. Post that there was no show by service representatives. Calling on helpline numbers has been of no avail since it has fallen in deaf ears. Service quality is disastrous and why the consumer is being harassed without any reason is the question here....
Complaint comments Read comments Complaint category Appliances

Kutchina - No after sales service available in Bangalore

User
 Saugata Das on Jun 21, 2014
Please read details of my complaint against Kutchina (Florentine chimney) below: ------------------------ Dear Sir, The above mentioned complaint was given on 16th June. However, no servicing has been done as of today (21st Jun). We were informed that your service personnel would be coming down today and even after repeated calls no one has helped us out. In fact your service personnel has not answered our calls. Since you have virtually refused to rectify a problem which arose during warranty period, please inform about the next legal steps which we can take as per your policy norms. Waiting...
Complaint comments Read comments [1] Complaint category Appliances

Kutchina - Problem in Kutchina Hobbs (with hot plate)

User
 Pabitra Pahari on Apr 4, 2014
The related hobbs is creating problem to us since its installation. Complained several times. Service people came but with no improvement. Moreover the hot plate in-built in the hobbs became out of order just after one year of installation. We had to repair it from Bajoria Appliances Pvt. Ltd. who is the authorised service provider for Kutchina. They changed the coil and charged Rs.3400/- on 27/11/13. Again from March 2014 (that means after 3 months) the hot plate is not functioning. We would request you to kindly look into the matter and to remove the continuous hazards in the kitchen. Thanking...
Complaint comments Read comments [2] Complaint category Appliances

Kutchina (Fibas Appliances, Dunlop, Kolkata - 56) - sold dent products and after sales service is also poor

User
 bik07r on Dec 17, 2013
I have bought a chimney from Kutchina, Model is Fieona on 18th August, I have bought it from the dealer Fibas Appliances, 8 Narendra Nagar, Dunlop, Kolkata-56, 03325444690, 09830948831, but after installation of the chimney in August, very next month I started facing problem of suction, immediately I have called to the customer care number, complaint no- DS/337/1013 for your reference, engineer came and committed problem resolved but just after 2 days, same problem occurred, again I had called to the kutchina and Fibas both, again engineer came and committed that this time problem will not be seen,...
Complaint comments Read comments [1] Complaint category Appliances

Kutchina - Bad Service

User
 Ravigupta21 on Aug 21, 2013
I purchased a kutchina auto clean chimney with machine code no C121106905356. And after installation of 1 day, its not working any-more. Complaint to your dealer and got there is no response form your dealer side neither form the service centre. Already lodged a complain over customer care and my ID is 11800317 with telephone no 9414767493. Purchased it on 13th of july and installed it on 7th august and on 8th august , complaint placed to dealer end and when he didn't replied me back with a satisfactory answer, I lodged a complain over Customer care and they gave me a ID which I mentioned...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kutchina - Service Complaint

User
 Subhrashis on Aug 16, 2013
I made an AMC with Kutchina for 3years on 25th August,2012 with ten free service agreement, but they do not provide any service mentioned in terms & conditions even in one year they provide only one service after 8months intimating them by phone...where as according to agreement I already get three free service...Now,kindly help me for getting some solution...
Complaint comments Read comments [5] Complaint category Appliances

Kutchina India - 1ST FREE SERVICE

User
 JAYANTA BASAK on Jul 23, 2013
DEAR SIR,
I SRI JAYANTA BASAK OF 294 SWAMI VIVEKANANDA ROAD (3RD LANE) BIRATI, KOLKATA 700051 HAVE PURCHASED A KUCHINA (STANZA) CHIMNEY VIDE CODE NO C 121203304463 FROM A DEALER M/S EXCELLENT INDIA ON 06/03/13 ,VIDE INVOICE NO 1200.THE IST SERVICE WAS DUE ON 06/07/13 BUT I COULD NOT CONTACT WITH ANYBODY OF THEMSELVES AS THEIR PH NO WAS FOUND OFF DURING OFFICE HOURS ALSO. THE PDC (4 Nos.) WAS CLEARED AND NO OUTSTANDINGS.

PLEASE DO THE NEEDFULL AS EARLY AS POSSIBLE. REGARDS--JAYANTA BASAK
MOBILE -9830060908 / 9007823701. Email: jayanta.birati@gmail.com...
Complaint comments Read comments Complaint category Appliances

Kutchina - LED LAMP not working

User
 A Kumar G on Jul 13, 2013
Subject: Re: LED lamps not working- waiting for ur reply please
From: "ASHOK KUMAR"<ashokkgupta62@rediffmail.com> Sat, 13 Jul '13 1:15p
To: "Customer care "<customercare@kutchina.com>
Show full Headers | View blocked images
Dear Sir;

I wish to bring the following into your notice.
Today a service engineer visited my home to mantle the LED LAMP which was removed and carried by the previous engineer.The LED LAMP he brought was not new but the used one(I dont mind for it ). After fixing the lamp he switched...
Complaint comments Read comments [1] Complaint category Appliances

Kutchina Chimney - free service not receiving as we are having the warranty period

User
 padhi_1977 on May 7, 2013
My name is shreyashi chowdhury, i am a teacher. I have purchased a Kutchina chimney on the month of oct-2012 from khosla electronics behala branch. I tried phone repeatedly for free service. But it is a matter of great regret that they did not response and only one time came for servicing the product after a lot of request and i.e. after six months.
I think it is your duty to serve the product at the free of cost during its warranty period. Why I have to request your Service Engineer again and again for free service....
Complaint comments Read comments [3] Complaint category Electronics & Appliances

Kutchina - kitchen complaints

User
 kruti sharma on Mar 30, 2013
I had purchased a kutchina vogue chimney last year. And I got very irregular service to that. Every time I had to call the sales person and still it was very uncertain if the servicing will be done or not. Now after the end of the warranty period of my chimney, the sales person came and requested us to go for a contract with them for servicing. We were horrified for our previous experience regarding servicing. but to our surprise, we got a call from the office informing us about the service. And after 4 days the service man came and did the servicing of our chimney....
Complaint comments Read comments Complaint category Electronics & Appliances

Kutchina - KUTCHINA SERVICE PROBLEM

User
 disha mitra on Mar 26, 2013
My name is Disha Mitra, i am a house wife. I have purchased a Kutchina chimney (model: Vogue, on 14.07.2012 from your Midnapore Branch (Kshudiram Nagar, K.D. College of Commerce,2nd Lane, Midnapore-721101). I tried phone repeatedly for free service. But it is a matter of great regret that they did not response and only one time came for servicing the product after a lot of request and i.e. after six months.
I think it is your duty to serve the product at the free of cost during its warranty period. Why I have to request your Service Engineer again and again for free service....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kutchina Sleek - unsatisfactory service

User
 dvaipayanbt on Mar 26, 2013
RESPECTED SIR MADAM
MY NAME IS DVAIPAYAN BASU THAKUR WITH ID NUMBER 10705711 HAD MADE SEVERAL CALLS TO THE KUTCHINA COMPANY IN REGARDS TO THE COVERAGE OF THE HOLE THROUGH WHICH THE THE OUT LET PIPE WAS EXERTED AND I HAD REPEATEDLY TOLD THE CUSTOMER CARE DEPARTMENT THAT TO KINDLY SEND SOME ONE TO COVER THE HOLE WITH THE HELP OF THE PLYWOOD AND I WOULD BARE ALL THE EXPENSES REGARDS TO THAT . THIS COMPLAIN WAS LAUNCHED IN THE COMPANY WITHIN THE STARTING OF THE MONTH OF MARCH 2013 BUT THEY HAVEN'T TAKEN ANY ACTION REGARDS TO THAT IN STEAD I HAD...
Complaint comments Read comments Complaint category Appliances

Kutchina Angela - don't get proper services

User
 Tamal Banerjee on Mar 23, 2013
i am purchased one Kutchina Chimney on 10/3/2012 from Spark Inovations after that i received 3 free services instead of 4 free services from their side.

i now inform you that i have given one cheque vide no.274644 drawn on Allahabad Bank, Lake Gardens Branch of Rs.2300/- dated 2.1.2013 to Spark Inovations against AMC (Annual Maintenance Charges) to their Service Manager Rezaul Mollah (9832839685) but till date i have not received my one free service & AMC Services.

Please look into the matter as early as possible.

Regards,
Tanusree Banerjee
Complaint comments Read comments Complaint category Family & Relationships

Kutchina - problem in fitting new chimney

User
 aakriti roy on Feb 28, 2013
I bought a kutchina ARC machine last month, and they installed it at my kitchen. But within 3 days I realized the machine was not fitted properly. And it seems to break down on my oven; I was scared as me and my daughter both cook there. I called at kutchina office and told them to come at an emergency basis. Thanks to the team kutchina, they came within 24 hours as on priority basis and installed the chimney properly. Thanks for solving my problem....
Complaint comments Read comments Complaint category Appliances

Kutchina - kitchen chimney

User
 ankita roy on Feb 18, 2013
I bought a Kutchina Vogue Chimney from CNRC Associates, Jadavpur in the year 2009. It was all fine until Sept, 2012- when suddenly it started giving electric shocks while turning on. I called Kutchina Customer care, and within 24 hrs, their technician arrived on promised time, and provided impeccable service. Way to go!...
Complaint comments Read comments Complaint category Appliances

Kutchina / Vogue - no service after sell

User
 SUMIT KONAR on Jan 8, 2013
AFTER SALES SERVICES

I HAVE PURCHASED ONE AUTO CLEAN KUTCHINA CHIMNEY(VOGUE) FOR OUR DOMESTIC USE, AND AS PER THE SALES CLAUSES I HAVE NOT YET GOT ANY AFTER SALES SERVICES.

KINDLY LOOK AFTER THE MATTER AS SO MANY PROMISES MADE BY YOUR SALESMAN AT THE TIME OF PURCHASE.

PURCHASE DATE : 08 APRIL 2012
INVOICE NO :1423
CUSTOMER CODE NO : 1085
MACHINE CODE NO : C111100406196

IN THE NAME OF - SUMIT KONAR
ADDRESS : FR 14/14
1ST AVENUE
ULHAS
PO-JOTRAM
BURDWAN
PIN-713101...
Complaint comments Read comments Complaint category Other

Kutchina Electric Chimney - No after sales service provided

User
 ranab on Dec 14, 2012
Inspite of several phone calls to attend our machine and provide after sales service no one is attending to the problem for almost a month now. On telepohone the company people have misbehaved with my wife Mrs Parama Bose....
Complaint comments Read comments [1] Complaint category Appliances

Kutchina - Kitchen chimney is not getting installed after repeated request .

User
 honey.sudeshna@gmail.com on Sep 12, 2012
Hi,

Myself Miss Sudeshna Mazumdar, resident of 51/A, Kailash Banerjee Lane, Bally-Howrah has booked a kitchen chimney on 07.06.2012 from your authorized dealer "Reliable Services", address - 55/1, Hriday Krishna Banerjee Lane, Howrah - 711201 by paying Rs. 2000/initially to one of your sales representative Mr. Rohan Biswas - +91 8013242449. After booking the kitchen chimney, Mr. Biswas started to convince me for the modular kitchen set up and he introduced Mr. Palash Bhattacharya - +91 9674246876 as his senior and started to visit my house with him frequently.
Complaint comments Read comments Complaint category Electronics & Appliances

Kutchina And Its Franchisee C & Rc Associates - Cheating & Harrashment

User
 mr.salim.sultan on Jul 3, 2012
This is to inform you that I placed an order for Modular Kitchen on 30/04/2012 having order no. E/ 008. The Sales Executive of your company Mr. Somnath Mondal is dealing with us. He has committed to us that the job will be finished within 3 days from the date of order. But he did not complete it. Then he apologised and asked for another 12 days to complete the job. But he did not keep his word and did not finish the job on 15/05/12.

Now, this is to let you know, there is an urgency to complete the kitchen as we wanted to shift to our new home on 1st June, 2012 and we invited the guests....
Complaint comments Read comments Complaint category Products & Services

Kutchina - Vogue Chimney - Service Issues and Behaviors of service staff - Mr. Dilip Das

User
 Dibyatanu on May 8, 2012
I had purchased one Kutchina Vouge Chimeny on July 2011. At the time of purchase we were not told by the franchisee holder of Konnagar ( Manasatala, just behind Netaji Statue, Criper Road) that we have to take on call free service and the same will not be provide without any call. At the time of first servicing he had shown me that the same was written on the booklet.At that point of time we had no choice but to accept the same. After that we had forget to call them at the time of second servicing which was due on March'2012 due to our busy schedule as me and my wife both are engaged in service....
Complaint comments Read comments Complaint category Appliances

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