Kutchina Customer Care

Kutchina Customer Care

Kutchina

20, Chinar Park, Club Town Enclave, Block-5, 3rd Floor
Rajarhat
North 24 Parganas District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:+91 33 4050 0300
Satisfactory Rating
0%
Complaints
70
Resolved
0
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Kutchina related photos (5)

Kutchina Complaints & Reviews

Kutchina - Short circuit,

User
 Hrushikeshh on Aug 24, 2015
I am using a Kutchina chimney, Model Topaz ASTER Autoclean, it's been less than one year since we have purchased. The Unit now short circuits, we have checked our electrical connections and everything thing is fine. The issue is with the chimney. We are calling the local service center/the place from where we purchased the chimney but no one picks a call from past 1week, the service is very poor here. Please look into this ASAP. Please make necessary arrangements for service. The service is really very poor in our place....
Complaint comments Read comments Complaint category Products & Services

Kutchina - Abnormal delay in repair of parts & service

User
 kamalc_sn on Aug 19, 2015
28 th june. A mechanic named Mukul from Lokenath Kitchen Solution, Baghajatin came to repair in response to my call. He told us to replace valve & sign a contact of 5 years' A M C by paying Rs 9500/- for free replacement that I paid by cheque. Then he also took the motors & circuits for repair. He assured us to be completed the whole work within 15 days. Now it is going to be 52 days. Our little son suffering from smoke allergy . Colour of the room is being damaged. Model: ARC Purchased by order no. 393 dated 11.09.2012 Machine Code : 120500704916...
Complaint comments Read comments Complaint category Appliances

Kutchina - Service for chimney is due

User
 sgour1 on Aug 21, 2015
I have bought a kuchina (opul) chimney in feb-2015 worth 11000 INR and it is under warranty for one year from the date of billing, My customer ID is11606876, i have requested to the company so many times for servicing of my chimney but even after a lots of communications i didn't get any positive response from the company, i am feeling cheated....
Complaint comments Read comments Complaint category Electronics & Appliances

Kutchina Chimney - False promise on after sale service

User
 Amaresh Kumar Mishra on Aug 9, 2015
Please verify your complain record of last one months. Yes, I have receive the SMS and telephonic assurance from your end twice. I am very very sorry to inform you that your service provider in Bihar promises false only. So far as my opinion goes your company or field staff is waiting the expiry period of free service which is 15th of August 2015. Your field staff may enchased bill uf travels to complain point from your side and may may also gives you false information of PREMISES LOCK. This is for your kind information that we have Joint family and hence no Chance be taken on this footing. Kindly...
Complaint comments Read comments Complaint category Other

Kutchina - First service for kutchina flora chimney

User
 Vaiti on Aug 3, 2015
my kutchina was due to be served for the first time in 07/2015 after my amc contract executed on 11.05.2015. I tried to contact in ph.no 03340055005 as provided in the contract. but I was kept awaiting without any response. Please arrange to conduct the first service immediately....
Complaint comments Read comments Complaint category Utility Services

Kutchina - Kutchina Stanza is Worst Chimney to Buy ( 2 Yrs of Uses)

User
 Umesh Dhadwal on Jul 30, 2015
After Calling on 18004197333 and explaining that the Chimney has stopped working the executive started asking about the contact number & address & then informed that they have no recrd of the machine & is making a fresh registration & said that the Chimney is out of warranty & there will be a service charge of Rs 600. With i informing him that there has been no person visited after installation he said that I should have called the Kutchina Person & not that they will send a person on their own. Worst Services & Worst People...! Complaint 1. No Free Service Provided 2. No customer Data 3. Very...
Complaint comments Read comments Complaint category Appliances

Kutchina - Kutchina Water purifier RO DLX not working properly..

User
 Chandan1982 on Jul 23, 2015
I had lodge a complaint with Kutchina Service Center on 17-07-15 i.e. docket no. is 131413037189 from Add : 12/1A/12, Choubaga Rd, Bidhan Nagar South, Kol-39. Due to Kutchina Water Purifier RO DLX was not working properly sometime a error was coming (PP1 & UV cartridge problem inside the machine). Several time i have called to Service Center for resolve the issues, they replied our all technical already go-out to field & we will tray to visiting on tomorrow. Still no body have take action & problem still same. Hope will getting a positive response in shortly.....
Complaint comments Read comments Complaint category Products & Services

Kutchina - servicing time is over but company service not provided

User
 G K Enterprise on Jul 16, 2015
I am purchase kutchina from narayan sanatory, benachity, durgapur-713213, dated on -14/02/2015. Model no- stanza/stanza ss.

Kutchina servicing time is over in month of june, but company not attend servicing in proper time.

So, my problem solve and write way to me....
Complaint comments Read comments [1] Complaint category Appliances

Kutchina - Kutchina Chimney Eva SS

User
 sandipan2777 on Jul 10, 2015
I bought kutchina chimney from great eastern, Kolkata in Jan 2013, The chimney in just two years time gave up. I don't understand how cheap quality they provide. So after two years the motor got damaged, since the motor is covered under life time warranty So after fighting for ten fifteen days they looked into my matter and I took it to the service center for getting it repaired. I have to take it to the service center myself since my chimney was not attend ed by the mechanic after lying so long and my kitchen was getting all the oil stains. So after repair the chimney broke up after working for...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Kutchina - Extra amount of Rs. 1000/- taken by sales representative during booking and refunded back

User
 niladrihalder on Jul 6, 2015
Hello, I booked a Kutchina chimney on 09.06.2015 and for this Kutchina Sales Representative Mr. Uttam Pal (Mobile No. - 09732437212) came and booked the order on 09.06.2015 with Rs. 1000/- as advance money (ORDER No.- 3542). We installed the Kutchina chimney (ORDER NO- 3543, VOGUE SS) on 25.06.2015 at my residence. At that time due to negligence, the sales representative took the money without deducting the advance amount and I paid extra Rs. 1000/- to Uttam Pal. Later on I realised the next day and contacted Mr. Uttam Pal over his mobile, and he told that he has taken the extra Rs. 1000/-...
Complaint comments Read comments Complaint category Appliances

Kutchina - Too high noise level

User
 sujit prasad varma on Jul 2, 2015
I have purchased a FIEONA model chimney on the 27th May 2015 at Patna. The customer code no. being 15902714 & machine code No.C140811806134. Before purchase I was told by the representative (Mr. Shashi Mob 8877993377) that the noise level of this model is 58 dba. From the very begining of installation, the chimney is making high noise when in use and I was told that it will be reduced in few days. Contrary to this, the chimney is making high level of noise even today. I made a complaint on 22.06.2015 on toll free No. 18004197333. After repeated request A technician (Mr. Alok) from your service centre...
Complaint comments Read comments Complaint category Electronics & Appliances

Kutchina - Poor quality service & materials from kuchina ,nager bajar.

User
 dramitra on Jun 28, 2015
I have purchased one modular kitchen from Kuchina Nagerbazar (Essermarketing)on February 2014.Though it was booked in November 2013 they delayed installation & after repeated reminder they finally installed beyond 55days.Within one year some parts are found defective & are broken . After repeated complaints to them physically & over telephone they have not taken any action & the modular kitchen unit is gradually becoming inoperable.
This is my final complaint &final effort to repair my unit . If this effort fails then I shall go to Consumer forum to get justice & compensation....
Complaint comments Read comments Complaint category Furniture

Kutchina - Kuchina Customer care Behaviour

User
 roytapas on Jun 20, 2015
I have contacted customer care today. The customer care representative is not willing to listen my word. She stared saying that your wife has misbehave with our representative. I was trying tell her that customer will complain but still you have to listen their voice. I do not know what kind of customer care is this....
Complaint comments Read comments Complaint category Other

Kutchina - Kutchina Chimney not serviced despite of AMC contract

User
 Shikhar Sil on Jun 19, 2015
I, Samir Kar (70 Years), residing at 207, Laketown, Block B, Flat 8, Kolkata 700089 had a contract with M/s Esser Marketing, 1191, Jessore Road, 2nd Floor, opp. Aditya Hospital, West Bengal, kolkata - 700 028 Ph/Mob - 98312 97933, 98744 39999, (033) 25472870, voucher 0815 for 3 years Kuchina Chimney servicing @3800/- (10 times servicing) on dt: 22/5/2015. Now, the money being paid and contract in place, they are denying service with different excuses day after day. On the first call, they said that parts were unavailable. Then, on next call on 30/5/2015 (after 1 week), they refused to come...
Complaint comments Read comments Complaint category Appliances

Kutchina - unwillingness to provide free service for 1 year

User
 aryasain on Jun 19, 2015
Dear sir I bought a Kutchina kitchen chimney(model:SMARTEC SS, machine code:140407206892) from 'Renaissance', Nazrul sarani, Hakimpara, Siliguri, W.B, on 1/8/2014. It is written in your warranty cum survice book that 3 free service will be provided at intervals of 4 months(total coverage 1 year) The man(Bubai Roy), form Renaissance, from the very beginning insisted me to take the service at intervals of 3 months.He said to me that it is their policy to provide 4 free services at intervals of 3 months keeping the same 1 year free service coverage(like the company).Initially i didn't agree with...
Complaint comments Read comments Complaint category Appliances

Kutchina - Poor customer service

User
 saha.raunak on Jun 5, 2015
This is regarding a regular after sales service requesting for overhauling the chimney installed at our residence. The concerned docket number is 814315 dated 04.05.2015. To our surprise till date nobody has reported for the job. In the mean time last week there was a single call from customer centre, which was unfortunately missed by my wife as she was busy with some other activity; but on viewing the missed call alert she had called back in the afternoon to hear that your fellow lady employee had badly injured her fingers due to dialing. Seems she need to consult a therapist to repair her fingers. Since...
Complaint comments Read comments Complaint category Appliances

Kutchina - Not even one my chimney has been serviced

User
 arunkumar.amarnath on Jun 4, 2015
I bought the chimney 2 years back in Bangalore. Till date, we have not got even 1 service from the seller. We keep calling him & though he says he will send some one, it has not happened. The Product warranty has also expired/ going to expire soon & we are still waiting to get it serviced....
Complaint comments Read comments Complaint category Appliances

Kutchina - Worst behaviour by salesperson

User
 Abir Raha on Jun 4, 2015
Agent from name Samiran Chakraborty, who suppose to deliver us Kutchina chimney but he failed miserably. He missed 3 dates of installation and when we are asking him the reason he showed us attitude and told us that "I have lot more other things to do". I don't know actually who's agent he is but this kind of behaviour will surely effects Kutchina 's brand value. We cancel the order from him but now he is harassing us and don't return the money which we gave him as advance. Please look into this matter ASAP. Ph no 9830385302 Thanks...
Complaint comments Read comments Complaint category Electronics & Appliances

Kutchina - Regarding Incomplete installation & free servicing

User
 Dwijen Kumar Bag on May 22, 2015
Sir, The followings are the fact information for your kind consideration and a prompt action against the company who is deceiving me since along time. 1. That I purchase a CHIMNY(TITAN) “Kutchina Kitchen Appliances” Model-“TITAN on 08/12/2014 costing Rs.28990/-. throgh Mr.SUSANTA PRAMANIK Ph. 9007743764 invoice no.293 of LIFE TIME AG 104, SALT LAKE SEC-II But servicing the same I contact with them several times and did not get any response from their side for any free servicing & Complete Installation of Chimney. Machine Code -140500802645. Castomer code-00293. Please Note that the service...
Complaint comments Read comments Complaint category Appliances

Kutchina Chimney - Non replacement of gas delivery pipe

User
 mishra arun on May 21, 2015
My chimney gas delivery pipe had been damaged since 20 days. I requested several times to our local dealer from which I purchased, but unfortunately yet not replaced. plz do something.where is ur service. He just sold the chimney, when problem occurred - he is now silent...
Complaint comments Read comments Complaint category Appliances

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