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Kutchina Customer Care

Kutchina

20, Chinar Park, Club Town Enclave, Block-5, 3rd Floor
Rajarhat
North 24 Parganas District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:+91 33 4050 0300
 
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Kutchina Complaints & Reviews

Kutchina - Regarding Incomplete installation & free servicing

User
 Dwijen Kumar Bag on May 22, 2015
Sir, The followings are the fact information for your kind consideration and a prompt action against the company who is deceiving me since along time. 1. That I purchase a CHIMNY(TITAN) “Kutchina Kitchen Appliances” Model-“TITAN on 08/12/2014 costing Rs.28990/-. throgh Mr.SUSANTA PRAMANIK Ph. 9007743764 invoice no.293 of LIFE TIME AG 104, SALT LAKE SEC-II But servicing the same I contact with them several times and did not get any response from their side for any free servicing & Complete Installation of Chimney. Machine Code -140500802645. Castomer code-00293. Please Note that the service...
Complaint comments Read comments Complaint category Appliances

Kutchina Chimney - Non replacement of gas delivery pipe

User
 mishra arun on May 21, 2015
My chimney gas delivery pipe had been damaged since 20 days. I requested several times to our local dealer from which I purchased, but unfortunately yet not replaced. plz do something.where is ur service. He just sold the chimney, when problem occurred - he is now silent...
Complaint comments Read comments Complaint category Appliances

Kutchina - Servicing

User
 Rajdas on May 10, 2015
Sir, The followings are the fact information for your kind consideration and a prompt action against the company who is deceiving me since along time. 1. That I purchase a water purifier “Kutchina Kitchen Appliances” Model-“Prime” on 02.07.2005.costing Rs.7490/-.But servicing the same I contact with them several times and did not get any response from their side. Again, I appointed an Annual Maintenance contact with Ankita Appliances 29/1, Nazrul Path, Kolkata - 700051, Near Big Bajar (they are services kuthina products) on 24.02.2014. for one year (4times service) for Rs.900/-...
Complaint comments Read comments Complaint category Electronics & Appliances

Kutchina - Bad quality of product

User
 Bhaben Baruah on Apr 11, 2015
I bought a kutchina electric chimney one year back. The model is SMARTEC/SMARTEC SS. It was installed by BAJORIA APPLIANCES PVT. LTD. Recently I have had to repair it again continuously for the fourth time. I am not happy with quality of service that is being offered and with the quality of the products offered by kutchina. My name is Bhaben Baruah and I am from Guwahati. I would like it if you would take some necessary steps to ensure the better working of the machine. Thank you. Have a good day....
Complaint comments Read comments Complaint category Appliances

Kutchina - unresolved fitting problem of kutchina modular kitchen

User
 supmalay on Apr 4, 2015
Sub: Complaint related to Kutchina Modular Kitchen Order No 118 I have ordered on 14/9/2014, Kutchina Topaz HB 3BLDLX and modular kitchen (Order No 118) from Esser Marketing franchise(1191, Jessor Road, Kol-28). Payment of approx Rs 1, 45, 0000 was done as per the Kutchina Company rules. From the beginning of delivery of the product followed by installation I have been harassed by Esser Marketing in several ways. Many times Essser Marketing failed to comply with their tentative time of my Modular kitchen completion. I am never out of problem with this Franchise. After completion of installation...
Complaint comments Read comments Complaint category Other

Kutchina - breaking of the housing of the chimney

User
 Sayak Bhowmick on Mar 21, 2015
i like to inform that two of the servicing boys named sumanta barik and soumen nayak had broken my chimney housing.Firstly before Sumanta Barik came and turn on the machine it was sounding normal as others chimney machines.He opened the machine and started to do their job.I didnt know that he will break my machine housing and tl us that it was broken before.He went then another servicing boy came named Soumen Nayak.He came and pasted a tape over the broken part and told that it will be ok now.After sometime i switched on my machine it sounded so badly that it seems that something has been broken...
Complaint comments Read comments Complaint category Movement & Delivery

Kutchina Chimney - servicing

User
 dipendeychowdhury on Nov 2, 2014
Dear sir, I have purchased one kuchina chimney model VOGUESS, but after installation nobody is coming for servicing. I shall be glad if you kindly send one servicing person for doing the same . Thanking you, Yours faithfully, ----------------- DIPEN DEY CHOWURY 110/17 kumud ghosal road ariadaha kolkata-- 700057 mobile 9434040740...
Complaint comments Read comments Complaint category Electronics & Appliances

Kutchina - Disastrous after sales service

User
 Abhishek Saha on Oct 23, 2014
This is with regard to Annual maintenance contract of 3 years in the name of consumer Shefali Saha. Docket number was provided on Saturday as 131413019728. Post that there was no show by service representatives. Calling on helpline numbers has been of no avail since it has fallen in deaf ears. Service quality is disastrous and why the consumer is being harassed without any reason is the question here....
Complaint comments Read comments Complaint category Appliances

Kutchina - No after sales service available in Bangalore

User
 Saugata Das on Jun 21, 2014
Please read details of my complaint against Kutchina (Florentine chimney) below: ------------------------ Dear Sir, The above mentioned complaint was given on 16th June. However, no servicing has been done as of today (21st Jun). We were informed that your service personnel would be coming down today and even after repeated calls no one has helped us out. In fact your service personnel has not answered our calls. Since you have virtually refused to rectify a problem which arose during warranty period, please inform about the next legal steps which we can take as per your policy norms. Waiting...
Complaint comments Read comments [1] Complaint category Appliances

Kutchina - Problem in Kutchina Hobbs (with hot plate)

User
 Pabitra Pahari on Apr 4, 2014
The related hobbs is creating problem to us since its installation. Complained several times. Service people came but with no improvement. Moreover the hot plate in-built in the hobbs became out of order just after one year of installation. We had to repair it from Bajoria Appliances Pvt. Ltd. who is the authorised service provider for Kutchina. They changed the coil and charged Rs.3400/- on 27/11/13. Again from March 2014 (that means after 3 months) the hot plate is not functioning. We would request you to kindly look into the matter and to remove the continuous hazards in the kitchen. Thanking...
Complaint comments Read comments [2] Complaint category Appliances

Kutchina (Fibas Appliances, Dunlop, Kolkata - 56) - sold dent products and after sales service is also poor

User
 bik07r on Dec 17, 2013
I have bought a chimney from Kutchina, Model is Fieona on 18th August, I have bought it from the dealer Fibas Appliances, 8 Narendra Nagar, Dunlop, Kolkata-56, 03325444690, 09830948831, but after installation of the chimney in August, very next month I started facing problem of suction, immediately I have called to the customer care number, complaint no- DS/337/1013 for your reference, engineer came and committed problem resolved but just after 2 days, same problem occurred, again I had called to the kutchina and Fibas both, again engineer came and committed that this time problem will not be seen,...
Complaint comments Read comments [1] Complaint category Appliances

Kutchina - Bad Service

User
 Ravigupta21 on Aug 21, 2013
I purchased a kutchina auto clean chimney with machine code no C121106905356. And after installation of 1 day, its not working any-more. Complaint to your dealer and got there is no response form your dealer side neither form the service centre. Already lodged a complain over customer care and my ID is 11800317 with telephone no 9414767493. Purchased it on 13th of july and installed it on 7th august and on 8th august , complaint placed to dealer end and when he didn't replied me back with a satisfactory answer, I lodged a complain over Customer care and they gave me a ID which I mentioned...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kutchina - Service Complaint

User
 Subhrashis on Aug 16, 2013
I made an AMC with Kutchina for 3years on 25th August,2012 with ten free service agreement, but they do not provide any service mentioned in terms & conditions even in one year they provide only one service after 8months intimating them by phone...where as according to agreement I already get three free service...Now,kindly help me for getting some solution...
Complaint comments Read comments [7] Complaint category Appliances

Kutchina India - 1ST FREE SERVICE

User
 JAYANTA BASAK on Jul 23, 2013
DEAR SIR,
I SRI JAYANTA BASAK OF 294 SWAMI VIVEKANANDA ROAD (3RD LANE) BIRATI, KOLKATA 700051 HAVE PURCHASED A KUCHINA (STANZA) CHIMNEY VIDE CODE NO C 121203304463 FROM A DEALER M/S EXCELLENT INDIA ON 06/03/13 ,VIDE INVOICE NO 1200.THE IST SERVICE WAS DUE ON 06/07/13 BUT I COULD NOT CONTACT WITH ANYBODY OF THEMSELVES AS THEIR PH NO WAS FOUND OFF DURING OFFICE HOURS ALSO. THE PDC (4 Nos.) WAS CLEARED AND NO OUTSTANDINGS.

PLEASE DO THE NEEDFULL AS EARLY AS POSSIBLE. REGARDS--JAYANTA BASAK
MOBILE -9830060908 / 9007823701. Email: jayanta.birati@gmail.com...
Complaint comments Read comments Complaint category Appliances

Kutchina - LED LAMP not working

User
 A Kumar G on Jul 13, 2013
Subject: Re: LED lamps not working- waiting for ur reply please
From: "ASHOK KUMAR"<ashokkgupta62@rediffmail.com> Sat, 13 Jul '13 1:15p
To: "Customer care "<customercare@kutchina.com>
Show full Headers | View blocked images
Dear Sir;

I wish to bring the following into your notice.
Today a service engineer visited my home to mantle the LED LAMP which was removed and carried by the previous engineer.The LED LAMP he brought was not new but the used one(I dont mind for it ). After fixing the lamp he switched...
Complaint comments Read comments [1] Complaint category Appliances

Kutchina Chimney - free service not receiving as we are having the warranty period

User
 padhi_1977 on May 7, 2013
My name is shreyashi chowdhury, i am a teacher. I have purchased a Kutchina chimney on the month of oct-2012 from khosla electronics behala branch. I tried phone repeatedly for free service. But it is a matter of great regret that they did not response and only one time came for servicing the product after a lot of request and i.e. after six months.
I think it is your duty to serve the product at the free of cost during its warranty period. Why I have to request your Service Engineer again and again for free service....
Complaint comments Read comments [3] Complaint category Electronics & Appliances

Kutchina - kitchen complaints

User
 kruti sharma on Mar 30, 2013
I had purchased a kutchina vogue chimney last year. And I got very irregular service to that. Every time I had to call the sales person and still it was very uncertain if the servicing will be done or not. Now after the end of the warranty period of my chimney, the sales person came and requested us to go for a contract with them for servicing. We were horrified for our previous experience regarding servicing. but to our surprise, we got a call from the office informing us about the service. And after 4 days the service man came and did the servicing of our chimney....
Complaint comments Read comments Complaint category Electronics & Appliances

Kutchina - KUTCHINA SERVICE PROBLEM

User
 disha mitra on Mar 26, 2013
My name is Disha Mitra, i am a house wife. I have purchased a Kutchina chimney (model: Vogue, on 14.07.2012 from your Midnapore Branch (Kshudiram Nagar, K.D. College of Commerce,2nd Lane, Midnapore-721101). I tried phone repeatedly for free service. But it is a matter of great regret that they did not response and only one time came for servicing the product after a lot of request and i.e. after six months.
I think it is your duty to serve the product at the free of cost during its warranty period. Why I have to request your Service Engineer again and again for free service....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Kutchina Sleek - unsatisfactory service

User
 dvaipayanbt on Mar 26, 2013
RESPECTED SIR MADAM
MY NAME IS DVAIPAYAN BASU THAKUR WITH ID NUMBER 10705711 HAD MADE SEVERAL CALLS TO THE KUTCHINA COMPANY IN REGARDS TO THE COVERAGE OF THE HOLE THROUGH WHICH THE THE OUT LET PIPE WAS EXERTED AND I HAD REPEATEDLY TOLD THE CUSTOMER CARE DEPARTMENT THAT TO KINDLY SEND SOME ONE TO COVER THE HOLE WITH THE HELP OF THE PLYWOOD AND I WOULD BARE ALL THE EXPENSES REGARDS TO THAT . THIS COMPLAIN WAS LAUNCHED IN THE COMPANY WITHIN THE STARTING OF THE MONTH OF MARCH 2013 BUT THEY HAVEN'T TAKEN ANY ACTION REGARDS TO THAT IN STEAD I HAD...
Complaint comments Read comments Complaint category Appliances

Kutchina Angela - don't get proper services

User
 Tamal Banerjee on Mar 23, 2013
i am purchased one Kutchina Chimney on 10/3/2012 from Spark Inovations after that i received 3 free services instead of 4 free services from their side.

i now inform you that i have given one cheque vide no.274644 drawn on Allahabad Bank, Lake Gardens Branch of Rs.2300/- dated 2.1.2013 to Spark Inovations against AMC (Annual Maintenance Charges) to their Service Manager Rezaul Mollah (9832839685) but till date i have not received my one free service & AMC Services.

Please look into the matter as early as possible.

Regards,
Tanusree Banerjee
Complaint comments Read comments Complaint category Family & Relationships

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