Kutchina Customer Care

Kutchina Customer Care

Kutchina

20, Chinar Park, Club Town Enclave, Block-5, 3rd Floor
Rajarhat
North 24 Parganas District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:+91 33 4050 0300
Satisfactory Rating
0%
Complaints
65
Resolved
0
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Kutchina related photos (5)

Kutchina Complaints & Reviews

Kutchina - First service for kutchina flora chimney

User
 Vaiti on Aug 3, 2015
my kutchina was due to be served for the first time in 07/2015 after my amc contract executed on 11.05.2015. I tried to contact in ph.no 03340055005 as provided in the contract. but I was kept awaiting without any response. Please arrange to conduct the first service immediately....
Complaint comments Read comments Complaint category Utility Services

Kutchina - Kutchina Stanza is Worst Chimney to Buy ( 2 Yrs of Uses)

User
 Umesh Dhadwal on Jul 30, 2015
After Calling on 18004197333 and explaining that the Chimney has stopped working the executive started asking about the contact number & address & then informed that they have no recrd of the machine & is making a fresh registration & said that the Chimney is out of warranty & there will be a service charge of Rs 600. With i informing him that there has been no person visited after installation he said that I should have called the Kutchina Person & not that they will send a person on their own. Worst Services & Worst People...! Complaint 1. No Free Service Provided 2. No customer Data 3. Very...
Complaint comments Read comments Complaint category Appliances

Kutchina - Kutchina Water purifier RO DLX not working properly..

User
 Chandan1982 on Jul 23, 2015
I had lodge a complaint with Kutchina Service Center on 17-07-15 i.e. docket no. is 131413037189 from Add : 12/1A/12, Choubaga Rd, Bidhan Nagar South, Kol-39. Due to Kutchina Water Purifier RO DLX was not working properly sometime a error was coming (PP1 & UV cartridge problem inside the machine). Several time i have called to Service Center for resolve the issues, they replied our all technical already go-out to field & we will tray to visiting on tomorrow. Still no body have take action & problem still same. Hope will getting a positive response in shortly.....
Complaint comments Read comments Complaint category Products & Services

Kutchina - servicing time is over but company service not provided

User
 G K Enterprise on Jul 16, 2015
I am purchase kutchina from narayan sanatory, benachity, durgapur-713213, dated on -14/02/2015. Model no- stanza/stanza ss.

Kutchina servicing time is over in month of june, but company not attend servicing in proper time.

So, my problem solve and write way to me....
Complaint comments Read comments [1] Complaint category Appliances

Kutchina - Kutchina Chimney Eva SS

User
 sandipan2777 on Jul 10, 2015
I bought kutchina chimney from great eastern, Kolkata in Jan 2013, The chimney in just two years time gave up. I don't understand how cheap quality they provide. So after two years the motor got damaged, since the motor is covered under life time warranty So after fighting for ten fifteen days they looked into my matter and I took it to the service center for getting it repaired. I have to take it to the service center myself since my chimney was not attend ed by the mechanic after lying so long and my kitchen was getting all the oil stains. So after repair the chimney broke up after working for...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Kutchina - Extra amount of Rs. 1000/- taken by sales representative during booking and refunded back

User
 niladrihalder on Jul 6, 2015
Hello, I booked a Kutchina chimney on 09.06.2015 and for this Kutchina Sales Representative Mr. Uttam Pal (Mobile No. - 09732437212) came and booked the order on 09.06.2015 with Rs. 1000/- as advance money (ORDER No.- 3542). We installed the Kutchina chimney (ORDER NO- 3543, VOGUE SS) on 25.06.2015 at my residence. At that time due to negligence, the sales representative took the money without deducting the advance amount and I paid extra Rs. 1000/- to Uttam Pal. Later on I realised the next day and contacted Mr. Uttam Pal over his mobile, and he told that he has taken the extra Rs. 1000/-...
Complaint comments Read comments Complaint category Appliances

Kutchina - Too high noise level

User
 sujit prasad varma on Jul 2, 2015
I have purchased a FIEONA model chimney on the 27th May 2015 at Patna. The customer code no. being 15902714 & machine code No.C140811806134. Before purchase I was told by the representative (Mr. Shashi Mob 8877993377) that the noise level of this model is 58 dba. From the very begining of installation, the chimney is making high noise when in use and I was told that it will be reduced in few days. Contrary to this, the chimney is making high level of noise even today. I made a complaint on 22.06.2015 on toll free No. 18004197333. After repeated request A technician (Mr. Alok) from your service centre...
Complaint comments Read comments Complaint category Electronics & Appliances

Kutchina - Poor quality service & materials from kuchina ,nager bajar.

User
 dramitra on Jun 28, 2015
I have purchased one modular kitchen from Kuchina Nagerbazar (Essermarketing)on February 2014.Though it was booked in November 2013 they delayed installation & after repeated reminder they finally installed beyond 55days.Within one year some parts are found defective & are broken . After repeated complaints to them physically & over telephone they have not taken any action & the modular kitchen unit is gradually becoming inoperable.
This is my final complaint &final effort to repair my unit . If this effort fails then I shall go to Consumer forum to get justice & compensation....
Complaint comments Read comments Complaint category Furniture

Kutchina - Kuchina Customer care Behaviour

User
 roytapas on Jun 20, 2015
I have contacted customer care today. The customer care representative is not willing to listen my word. She stared saying that your wife has misbehave with our representative. I was trying tell her that customer will complain but still you have to listen their voice. I do not know what kind of customer care is this....
Complaint comments Read comments Complaint category Other

Kutchina - Kutchina Chimney not serviced despite of AMC contract

User
 Shikhar Sil on Jun 19, 2015
I, Samir Kar (70 Years), residing at 207, Laketown, Block B, Flat 8, Kolkata 700089 had a contract with M/s Esser Marketing, 1191, Jessore Road, 2nd Floor, opp. Aditya Hospital, West Bengal, kolkata - 700 028 Ph/Mob - 98312 97933, 98744 39999, (033) 25472870, voucher 0815 for 3 years Kuchina Chimney servicing @3800/- (10 times servicing) on dt: 22/5/2015. Now, the money being paid and contract in place, they are denying service with different excuses day after day. On the first call, they said that parts were unavailable. Then, on next call on 30/5/2015 (after 1 week), they refused to come...
Complaint comments Read comments Complaint category Appliances

Kutchina - unwillingness to provide free service for 1 year

User
 aryasain on Jun 19, 2015
Dear sir I bought a Kutchina kitchen chimney(model:SMARTEC SS, machine code:140407206892) from 'Renaissance', Nazrul sarani, Hakimpara, Siliguri, W.B, on 1/8/2014. It is written in your warranty cum survice book that 3 free service will be provided at intervals of 4 months(total coverage 1 year) The man(Bubai Roy), form Renaissance, from the very beginning insisted me to take the service at intervals of 3 months.He said to me that it is their policy to provide 4 free services at intervals of 3 months keeping the same 1 year free service coverage(like the company).Initially i didn't agree with...
Complaint comments Read comments Complaint category Appliances

Kutchina - Poor customer service

User
 saha.raunak on Jun 5, 2015
This is regarding a regular after sales service requesting for overhauling the chimney installed at our residence. The concerned docket number is 814315 dated 04.05.2015. To our surprise till date nobody has reported for the job. In the mean time last week there was a single call from customer centre, which was unfortunately missed by my wife as she was busy with some other activity; but on viewing the missed call alert she had called back in the afternoon to hear that your fellow lady employee had badly injured her fingers due to dialing. Seems she need to consult a therapist to repair her fingers. Since...
Complaint comments Read comments Complaint category Appliances

Kutchina - Not even one my chimney has been serviced

User
 arunkumar.amarnath on Jun 4, 2015
I bought the chimney 2 years back in Bangalore. Till date, we have not got even 1 service from the seller. We keep calling him & though he says he will send some one, it has not happened. The Product warranty has also expired/ going to expire soon & we are still waiting to get it serviced....
Complaint comments Read comments Complaint category Appliances

Kutchina - Worst behaviour by salesperson

User
 Abir Raha on Jun 4, 2015
Agent from name Samiran Chakraborty, who suppose to deliver us Kutchina chimney but he failed miserably. He missed 3 dates of installation and when we are asking him the reason he showed us attitude and told us that "I have lot more other things to do". I don't know actually who's agent he is but this kind of behaviour will surely effects Kutchina 's brand value. We cancel the order from him but now he is harassing us and don't return the money which we gave him as advance. Please look into this matter ASAP. Ph no 9830385302 Thanks...
Complaint comments Read comments Complaint category Electronics & Appliances

Kutchina - Regarding Incomplete installation & free servicing

User
 Dwijen Kumar Bag on May 22, 2015
Sir, The followings are the fact information for your kind consideration and a prompt action against the company who is deceiving me since along time. 1. That I purchase a CHIMNY(TITAN) “Kutchina Kitchen Appliances” Model-“TITAN on 08/12/2014 costing Rs.28990/-. throgh Mr.SUSANTA PRAMANIK Ph. 9007743764 invoice no.293 of LIFE TIME AG 104, SALT LAKE SEC-II But servicing the same I contact with them several times and did not get any response from their side for any free servicing & Complete Installation of Chimney. Machine Code -140500802645. Castomer code-00293. Please Note that the service...
Complaint comments Read comments Complaint category Appliances

Kutchina Chimney - Non replacement of gas delivery pipe

User
 mishra arun on May 21, 2015
My chimney gas delivery pipe had been damaged since 20 days. I requested several times to our local dealer from which I purchased, but unfortunately yet not replaced. plz do something.where is ur service. He just sold the chimney, when problem occurred - he is now silent...
Complaint comments Read comments Complaint category Appliances

Kutchina - Servicing

User
 Rajdas on May 10, 2015
Sir, The followings are the fact information for your kind consideration and a prompt action against the company who is deceiving me since along time. 1. That I purchase a water purifier “Kutchina Kitchen Appliances” Model-“Prime” on 02.07.2005.costing Rs.7490/-.But servicing the same I contact with them several times and did not get any response from their side. Again, I appointed an Annual Maintenance contact with Ankita Appliances 29/1, Nazrul Path, Kolkata - 700051, Near Big Bajar (they are services kuthina products) on 24.02.2014. for one year (4times service) for Rs.900/-...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Kutchina - Bad quality of product

User
 Bhaben Baruah on Apr 11, 2015
I bought a kutchina electric chimney one year back. The model is SMARTEC/SMARTEC SS. It was installed by BAJORIA APPLIANCES PVT. LTD. Recently I have had to repair it again continuously for the fourth time. I am not happy with quality of service that is being offered and with the quality of the products offered by kutchina. My name is Bhaben Baruah and I am from Guwahati. I would like it if you would take some necessary steps to ensure the better working of the machine. Thank you. Have a good day....
Complaint comments Read comments Complaint category Appliances

Kutchina - unresolved fitting problem of kutchina modular kitchen

User
 supmalay on Apr 4, 2015
Sub: Complaint related to Kutchina Modular Kitchen Order No 118 I have ordered on 14/9/2014, Kutchina Topaz HB 3BLDLX and modular kitchen (Order No 118) from Esser Marketing franchise(1191, Jessor Road, Kol-28). Payment of approx Rs 1, 45, 0000 was done as per the Kutchina Company rules. From the beginning of delivery of the product followed by installation I have been harassed by Esser Marketing in several ways. Many times Essser Marketing failed to comply with their tentative time of my Modular kitchen completion. I am never out of problem with this Franchise. After completion of installation...
Complaint comments Read comments Complaint category Other

Kutchina - breaking of the housing of the chimney

User
 Sayak Bhowmick on Mar 21, 2015
i like to inform that two of the servicing boys named sumanta barik and soumen nayak had broken my chimney housing.Firstly before Sumanta Barik came and turn on the machine it was sounding normal as others chimney machines.He opened the machine and started to do their job.I didnt know that he will break my machine housing and tl us that it was broken before.He went then another servicing boy came named Soumen Nayak.He came and pasted a tape over the broken part and told that it will be ok now.After sometime i switched on my machine it sounded so badly that it seems that something has been broken...
Complaint comments Read comments Complaint category Movement & Delivery

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