[Resolved] Kutchina / Bajoria Appliances — AMC fee collected but denied to service : Fraud Case

Abhijit Kumar Mondal

from Bengaluru, Karnataka

Address:

Kolkata, West Bengal, 700136

I made a payment of Rs.3000 for 3 years AMC on 24th May'16 from Kutchina's Authorised service center ACE Marketing. Now while tried to contact ACE Marketing, they were non contactable. We called last servicing persons mobile no and he said now ACE Marketing is no more their Authorised service center. Their representative Mr. Sanjit Chowdhury collect the amount who picked up my call and told now they will serve from Chinar Park service center but now he is also not taking calls. Came to know that Sanjit Chowdhury still attached with Kutchina and means the money is stolen from me.

I called customer care of Kutchina and they clearly told now this service center is unauthorised by us and its your problem how you will take service from them.

Now as a consumer I paid to Kutchina, it is absolutely none of business how they are running their business. In May ACE Marketing was authorised center but now all of a sudden came to know its unauthorised center. It is obvious that Kutchina know that ACE Marketing will not provide any service. Its clearly a cheating case by Kutchina. Kutchina can not deny their responsibility and cant take my heard earned money.

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Jul 2, 2018

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

May 23, 2018

Kutchina / Bajoria Appliances Customer Care's response Hello!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.

Regards,
Team Kutchina

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Comments

nilanjanam

from Kolkata, West Bengal

I absolutely agree. Even I am facing the same problem. I paid Rs. 4000 for a 3 years AMC to ACE Marketing. The contract is valid till Aug, 2018 but I am not getting the service from ACE. When I called Kutchina they asked me to pay again for the AMC service as ACE is no more their authorized dealer. Infact when I contacted Kutchina first to book a chimney it was Kutchina who introduced me to ACE Marketing and ACE was acting on Kutchina's behalf and booked my order for the chimney and that is the reason why I paid the AMC charges to ACE. But now why should I suffer as a customer due to Kutchina's internal problem with ACE. Kutchina is cheating its customers by forcing to pay twice for the same service. When Kutchina introduced me to ACE Marketing now it is their responsibility to either arrange for the AMC service for which I already paid or should arrange to refund me my money back.

I would never recommend anybody to buy a Kutchina product. Infact I will share my experience with as many people as possible to make customers aware before thinking of purchasing a Kutchina product.

Kutchina / Bajoria Appliances Customer Care's response, May 28, 2018

Verified Support

Hello!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.

Regards,
Team Kutchina