Kutchina / Bajoria Appliances Customer Care
Bajoria Appliances Pvt. Ltd.
Customer satisfaction rating: 2%
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186
COMPLAINTS

Kutchina / Bajoria Appliances Customer Care

Bajoria Appliances Pvt. Ltd.

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Address
20, Chinar Park, Rajarhat, Gopalpur
Kolkata
Kolkata District
West Bengal
India - 700157

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
67
51

Customer satisfaction rating
2%
Complaints
186
Pending
9
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Kutchina / Bajoria Appliances related photos (15)

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Kutchina / Bajoria Appliances Customer Care related pictures (15)

Kutchina / Bajoria Appliances Complaints & Reviews

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Kutchina / Bajoria Appliances — Extra amount taken by sales manager mr. vinay vaishya and misbehaviour shown by him

 ankitsao on Aug 21, 2016
Sir i bought a water purifier model-purica excel before a month on 12.07.2016. The mrp price not mentioned anywhere by company neither in product box nor in companies website. Further purifier was not certified by nsf wqa nor certified by isi mark. The sales manager fixed deal in rs.19000/- and took rs.1000 as an advance in favor of company name just before a day of product delievry. Next day they delivered & installed product and took a cheque amounting to rs. 19000/- (Axis bank cheque no.417442) instead of 18000. They called me back that i given them extra 1000 rs. But they not returned the same...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Kutchina water purifier candles model prime change

 sumli on Aug 21, 2016
Please inform to you, i buy a kutchina water filter model prime on 15-11-2010
I change the filter candles every year but this year not supply candles your agent esser marketing 1191, jessore rd. Kol. - 28. At that moment i told that a candles need to be replaced and he say it was not available with him he will replaced it within few working days. But its now more then few month passed neither he visited nor he has given any response to my phone calls....
Complaint comments  Read comments Complaint category Railways

Kutchina / Bajoria Appliances — Kutchi kitchen Chimney : Vogue SS

 IndraniGON on Aug 18, 2016
Want to log a Kutchina - Kitchen Chimney Service request Call for Vogue SS.
Kutchi Chimney Cleaning Service & Lamp replacement
Kindly send your executive to clean the chimney. Our Vogue SS Chimney is under AMC with us.

Our address : A3/201, Victoria Greens, Garia, kolkata - 700084...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Water purifier prime

 santanu81 on Aug 17, 2016
I am using your kutchina water purifier prime model. On last 11/07/2016 one representative name mr. Ajit mudiar from bajoria appliances pvt ltd, basistha road, h/no-6. Rukmini nagar, guwahati, assam visited for servicing my purifier on my request. At that moment he told that a candle need to be replaced and as it was not available with him he will replaced it within two working days. But its now more then one month passed neither he visited nor he has given any response to my phone calls. As per his information only i had done a amc by paying an amount of rs, 4912/- against amc no 026499. Also on...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Unethical behaviour

 bholunitin on Aug 12, 2016
Complaint was launched on 24.06.2016 regarding chimney not working bearing no: 131411617009 after that 2-3 times reminder was given on co's call center bearing no: 18602264439 & 18004197333 regarding resolving the same but no action was taken finally yesterday, representative call me up (Mr prakash pawar) mob. No:09981866900 & told me that he will attend the complaint & resolve it but to my surprise he got annoyed saying that this is not a service issue, this machine is not working you should have inform earlier. You people live so far off & for your stupidity i will again have to come back & as...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — Poor quality product and service

 Satyakam Borthakur on Aug 8, 2016
I had purchased one stanza model of kutchina chimney from duliajan, assam. It stopped working before warranty ends. I complained to the seller. After almost 7/8 days of hardship i got the service. Now it again stopped working and i complained to customer care network on july 29th. They provided me a docket no: 131411521973- 30/07/2016. But no response from any service provider till date. Only a few e. Mails are coming to me. Now the paintings of my kitchen is gradually damaging due to smoke. I am searching there policy to take back my chimney. But no response. Now i have no alternative to purchase...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Chimney

 alok das on Aug 8, 2016
I had lodged a complaint vide docket no 131413281456 Two tecnicians attended the fault.It was a cronic problem, frequently exaust pipe is getting chocked due to birds nest.Few months back same problem occured.I requested to replace the end panel( carol) with a suitable protective manner or modify the existing item.But same problem has occured.I requested the service tecnicial to take remedial action.In case, i asked if yourlevel is low i can raise the level of Kutchina official to take proper remedial action. my utter surprise, one of the technician started abbusing me what do you mean by lower...
Complaint comments  Read comments Complaint category Airlines

Kutchina / Bajoria Appliances — No service received in spite of amc

 Indranil De Sarkar on Aug 4, 2016
Dear sir

We are using a kutchina chimney model smartec. we have amc from 23/12/13 to 23/12/16. we had paid rs 3, 600. the last servicing was done on 3/04/15. after that no one has come for servicing. we have contacted many times. we have paid via cheque no 233747 hdfc bank.
Machine code no 13900688.

We urgently require servicing. kindly look into it....
Complaint comments  Read comments Complaint category Other

Kutchina / Bajoria Appliances — Non receipt of chimney

 Sanjay Hanse on Aug 5, 2016
I order a chimney Bajoria Appliances Pvt Ltd on 29-12-2015 through the marketing representative by named Mr. Amir with an amount of Rs. 2000/- cash and the rest payment was paid through A/C payee cheque in installment basis. But till now the chimney was not delivered to me. I took up the matter with Sr. Marketing Executive but till they are unable to reslove the issues

Sanjay Hanse
6th Mile, Guwahati-22
Ph. No. 9854570695/ 9435315889...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — Very poor servicing - though product is under warranty period

 Supriti Sinha on Aug 3, 2016
Customer ID 1690-1043, Docket no - 131413143507 and 131413144545

I have bought kutchina GOLDEX chimney only 5 months back but after some days oil started dripping and spilling from the chimney top creating a mess around the kitchen. Complained about the problem ( docket no. 131413143507) and service personnel checked the same. As per them installation was not proper and they suggested some modification which required iron bar and they told us to prepare the same and they will rectify the problem then.

But after arranging all those things we are repeatedly calling toll...
Complaint comments  Read comments Complaint category Appliances

Kutchina/ Bajoria Appliances Pvt. Ltd. — Very bad servicing and pathetic customer care support

 Aveek Das on Jul 26, 2016
Dear sir,

This is to bring in your notice that kutchina, in collaboration with bajoria appliances pvt. Ltd is making fraudulent/misleading promises to the customers (Like me) in the name of annual maintenance contract (Amc), which promises to provide 2 years of free servicing; but just after the payment they started to ignore all the servicing calls and complaints.

Being a victim the details are given below:

I have been using kutchina chimney (Model: stanza ss) since 2012.

During servicing in march 2016, the service people has convinced...
Complaint comments  Read comments [2]Complaint category Products & Services

Kutchina India — Non functioning of chimney

 P.D.Purkayastha on Jul 22, 2016
After installing the arc model chimney on 18/05/2016 initially it worked well. Customer code no. Id no. 121, machine code no. C150400721526. Thereafter when we started using the same full fledgedly on 14/07/2016, the chimney was not functioning. We called the technician but our complaint was not attended because of his prior engagement. Today after repeated persuasion when one technician visited us there power failure in our locality for which the problem could not be checked. When he was requested to visit us tomorrow he couldn't assure us because of his prior engagement. Kindly send a technician...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina India — Kutchina ro purica

 Dildar24 on Jul 16, 2016
I am suffering problems with my ro after 1 month of purchase..
I called many of service agents but they refused to come for repair they are just giving dates..
The water purifier is like a waste for 4 months i am facing many difficulties with this product as i have just purchased it on january 2016..
So please it's my humble request to get it fixed...
M very much disappointed with kutchina services......
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina India — Incorrect installation

 ssarkar2012 on Jul 15, 2016
One year back I have purchased Kuchina Fiona chimney. Any body come and check that installation was wrong . Mechanic drilled many wholes and tried to fix but finally they installed . At the beginning I was not aware but slowly slowly I came to know that the chimney top slant at right side and always oil coming at right corner of front and back. oil not depositing in the oil waste box.
I called to customer care they asked for re-installation which is chargeable. I
AM I RESPONSIBLE FOR IN_CORRECT INSTALLATION??
If re-installation caused problem again then what will I do??...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kutchina India — Services complaint

 ajay johari on Jul 14, 2016
Sir,

I have purchased one no. kutchina chimney, model topaz from m/s jagdish chandra & harish chandra bareilly on 20.05.2015. but unfortunately i am not satisfied with your services provider which is stationed at lucknow office. before demo. & installation of chimney many promises had been made regarding services backup. but only two services has been giving in last 15 months. i made a call at your lucknow center in june as well as in first week of july 2016 after lapse of 3rd free service. already two months are over without any response. i have talked many times to the madam station...
Complaint comments  Read comments Complaint category Work at Home, Part Time Jobs

Kutchina India — Urgent - kutchina gas hob marica 3g

 vinvishgan on Jul 11, 2016
Dear sir / madam

We have purchased the subject stated hob on 29.08.2010 and since last 1 month it is out of order and we are trying to contact the service center in pune for servicing as gas is leaking and need servicing to be done. finding no response from pune servicing center. changed address or the phone number is never updated on site that needs to be taken care

This is very worst and after sales service is very-very-very poor. the pune center is not at all responding. it is very unfortunate that pune center does not have the customer list in pune not sure about...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina India — Aster model not collecting oil

 drgajanan23 on Jul 3, 2016
I'm from jalna maharashtra. I purchased kutchina aster chimney from dealer in jalna six month back. We have purchased three chimney at same time for my friend. Now the problem is my chimney is not collecting oil while others are. I contacted local dealer but problem not solves .please help.my chimney is in warranty period.pls provide help as soon as possible. Thanks...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina India — Worst service provider

 Tapash Kumar Bharali on Jun 29, 2016
Dear sir

Regretfully i would like to inform you that i had made the worst decision of buying kutchina product due to false and fake promises made by its sales executives. I had bought kutchina water purifier 'purica excel' auto clean ro on 19.10.14 from an executive biman mahanta of nagaon (Assam) branch. My machine code is 140605701370 and my id is 12009690. But due to my utter disgust, even during the warranty period it raised problem twice which was checked by the serviceman. But again for the last two months it has stopped supplying power which the so called serviceman termed...
Complaint comments  Read comments [2]Complaint category Other

Kutchina India — Racks in modular kitchen are not functioning properly

 RanjankumarBanerjee on Jun 26, 2016
I have installed kutchina full modular kitchen through esser mmarketing at 1191, jessore road, kolkata 28 ph. No. 0332547-2870/6458/5005 in sep 2014 but for last 10 months the racks are not opening properly. The screw are coming out. And the hinge are getting rusted.In spite of several visit at the above office and phone no one is taking any step and still i am having the problem in spite of install a modular kitchen from an reputed company like kutchina...
Complaint comments  Read comments [1]Complaint category Kids & Baby

Kutchina India — Service centre of kutchina chimney arc

 Mithu Bera on Jun 23, 2016
Ref: Customer Code No.16901018

Sir,

I bought Kutchina Chimney Model No.ARC Machine no.C 151100725912 on 02.02.2016.

Kutchina Company is communicated several times through 18004197333 but no response yet done. No one attend the service cleaning of chimney. Due date is 30.05.2016.

Please depute the representative of Kutchina to attend Chimney service cleaning.

It is most urgent to avoid the delay of service cleaning and hamper of chimney.

Regards
Ashish Bera
Contact No.9831284970
033-25452121
Complaint comments  Read comments Complaint category Appliances

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