Kutchina / Bajoria Appliances Customer Care
Bajoria Appliances Pvt. Ltd.
Customer satisfaction rating: 2%
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214
COMPLAINTS

Kutchina / Bajoria Appliances Customer Care

Bajoria Appliances Pvt. Ltd.

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Address
20, Chinar Park, Rajarhat, Gopalpur
Kolkata
Kolkata District
West Bengal
India - 700157

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
78
60

Customer satisfaction rating
2%
Complaints
214
Pending
9
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Kutchina / Bajoria Appliances related photos (17)

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Kutchina / Bajoria Appliances Customer Care related pictures (17)

Kutchina / Bajoria Appliances Complaints & Reviews

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Kutchina / Bajoria Appliances — Annual Maintenance Contract

 Alpana Sengupta on Dec 10, 2016
My AMC for Kutchina for Vogue chimney is getting over on 12/12/2016. As my last of the three services is due, I repeatedly called up Kutchina today at their toll free telephone number from 1pm to 5 pm. Every time I received the automated reply that my call was important to Kutchina but I must call back later as all their executives were busy.Finally at few minutes after 5 pm I was told that the office was closed for the day, I should call them up on next working day. Once I could contact Kutchina's enquiry desk, the lady receiving my call very sweetly advised me to try the toll free number. I tried...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — Virginea 2BCR

 Gourab Neogi on Dec 9, 2016
Kutchina Ring burner is disturbing a lot. I have bought this oven from dealer of Baharampur, Murshidabad. But the dealer of Baharampur, Murshidabad is telling that the burner is not available.As the burner's life is more than 3 years so it may take a replacement I understand, but the unavailability of burner is a harassment to my family.
Please look into this matter and provide me a new ring burner as soon as possible.
Thank you....
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Failed to attend third free service

 tapatichak on Dec 7, 2016
Dear Sir.
I am Dr. Tapati Chakravarti. I purchased Kutchina Chimney, Machine Code No.150900456956, on 16.12.2015 and installed on 16.12.2015. My warranty card/ free service coupon is 65353336.

I have been requesting repeatedly since November, 2016 to provide third free service, as promised by the company in writing, for the aforesaid machine over phone No. 9836859020 which is given in the first page of warranty card for calling for free service.

But, the said Service Centre has not extended service in spite its commitment to do so.
pls. take necessary...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Not entertain your free service

 BhattacharjeeAmit on Dec 1, 2016
I have purchased a electric chimney model vogue on 23.11.2015 vide customer code no. 1080 in the name of papia bhattacharjee.in which 3 free services are available on 1st service was 15.03.2016, 2nd service was 15.07.2016 & 3rd service was 15.11.2016.in which 2 free services has already entertained. But regretted to inform you that inadvertently i can't docket to you within the stipulated date for my 3rd free service. Today when i docket to you for my 3rd free service, they told me that i can't avail this service, as the date has already been completed.

I want to take amc for my chimney...
Complaint comments  Read comments Complaint category Other

Kutchina / Bajoria Appliances — Annual maintenance contract of kutchina (topaz) electric chimney

 sanjay5224 on Nov 20, 2016
I have made 1 year annual maintenance contract of my kuchina make electric chimney (topaz) through bajoria appliances (p) ltd. ludhiana (punjab) vide amc no. 021466 dated 06-06-16 which is installed at my residence h. no. 25-a north avenue, bhadson road, patiala (punjab). the amount paid was rs. 2640. almost 6 months have passed since amc but it is a matter of regret that no person from the service center has come up for service despite repeatedly contacting the service center at telephone no. 01615024053. even no service request no. is being provided. every time it is said by the madam attending...
Complaint comments  Read comments Complaint category Employees

Kutchina / Bajoria Appliances — Refusal to mandatory service — on flimsy ground

 Ratish roy on Nov 18, 2016
I purchased kutchina vogue chimney from adealer at jadavpur on 17.11.15. Three free after sale services are to be provided as per purchase contract. The sevice agency of the company at baghajatin seem to be not interested in such service other than amc, so their receptionist was rather rude from the very first interaction while i sought mandatory service. But the painful experience came when i contacted for last service. The contact no given to us by the salesman for service centre was out of sevice from the day 10.11.16 till 18th when without finding alternative i called the technician who came...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Kitchen Chimney

 Kasturi sarkar on Nov 18, 2016
I have a AMC service for the Kuchina Chimney. Despite several reminders service engineer does not turn up. It is very inconvinient as my open kitchen set up gets extremely dirty causing health hazard for my father in law (82 years) and son(3 years). Please intervene to ensure that the service is provided on time. or my money is refund on prorata basis

Given below is the mail conversation of the complaint.

Dear Concern,

With deep regret, i would like to bring to your notice that the after sale service provided by Kutchina is simply pathetic and horrifying.
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Kutchina HOBS

 Mithu Bera on Nov 16, 2016
Reference No.16901019
Last two months Service Centre Phone no. 18004197333 called many times but no response so far till this month for service repairing of Hobs

It is requested to look into the matter as it is urgently for repairing of hobs since burning not working for last two months.

It is treated as most urgent.

Contact No.9831284970...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — Kutchina Hub

 anand0700 on Nov 8, 2016
I had registered the complaint one month before but yet no response. My hub is leakege. If any thing happen who will be responsible.Customer care is taking only time. Even the engineer is also ignoring the same.The probl m in my hub is on regular basis. But the companies representative is ignoring this. This is my last and final complaint otherwise I have to take some legal action....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — Kutchina HOB - HB 3BG DLX

 Saugata Chakravarty on Nov 8, 2016
I bought the HoB from Shop - Mom Magic, Nerul, Navi Mumbai on 22/April/2015(attached).

It worked fine for 7~8 Months, then onwards the flame became weaker and weaker. Thereafter, the burner did not have flames from some parts. So we informed the shop, and they said that it is a gas piping topic.

We informed the LPG distributor then he send his person to inspect (11/Feb/2016). Although, they mentioned there is no issues with the LPG, they still changed the pipe, clip and cleaned the LPG valves.

Nonetheless, we saw no improvements and we informed the...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina / Bajoria Appliances — Motor not delivered

 Swapan2054 on Nov 6, 2016
Product code : Kutchina Smartees SS.
Purchased from Lokenath Kitchen Solution, Baghajatin dated:15/06/2015.
Came for servicing.Took the motor away from my house on 07/09/2016 for replacing but still now they haven;t replaced back the motor.Your servicing is too poor. It doesn't define the brand you are.

Complained by : SWAPAN KUMAR PAUL
147, Kishori Nivas, Ramkrishnanagar, lashkarpur
Mob: 8583878577...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — Semi modular kitchen appliances

 Binoy kumar on Nov 5, 2016
After several telephonic conversation, it is matter of great concern that the people from kutchina has not completed the installation of semi modular kitchen in my home. It is also to be noted that they have also damaged our water supply pipe for which continuous water leakage happens. Now kindly look into the matter so that matter could be resolved at the earliest....
Complaint comments  Read comments Complaint category Home & Garden

Kutchina / Bajoria Appliances — NO service at all

 Bishal Roy Chatterjee on Nov 5, 2016
Hello Team,

I would like to do service of Chimney.

Date of installation : 03-01-2016
Date of purchase : 22-12-2015

Kutchina Florentine.

I tried to reach Toll Free Number : 1800 419 7333 to reach
Kutchina service engineers, seems to be nobody is interested to do servicing.
Every one asks whether it is free or paid service.

My one comes under free service so no one interested.

I would like to bring this to your notice.
Any help on time will be highly appreciated.

Regards,...
Complaint comments  Read comments Complaint category Appliances

Kutchina / Bajoria Appliances — Kutchina asking for double payment for AMC

 nilanjanam on Oct 31, 2016
I paid rs. 4000 for a 3 years amc to ace marketing. The contract is valid till aug, 2018 but i am not getting the service from ace. When i called kutchina they asked me to pay again for the amc service as ace is no more their authorized dealer. Infact when i contacted kutchina first to book a chimney it was kutchina who introduced me to ace marketing and ace was acting on kutchina's behalf and booked my order for the chimney and that is the reason why i paid the amc charges to ace. But now why should i suffer as a customer due to kutchina's internal problem with ace. Kutchina is cheating its customers...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — Misguided by your salesman named kamal brahma

 Puspendu Nandy on Oct 29, 2016
Your salesman told me for 12 instalment, but after taken 2 items amount rs 36, 680, he was taken 6 ch @ rs 6113, from me on 19.07.2016, and told me that company gives me rs3000 back till complete my instalment and month of july and august 2016 he returned me rs 3000 respectivly. Now he refuse to give me rs 3000 return. Now i want necessary action against the salesman named kamal brahma....
Complaint comments  Read comments Complaint category Employees

Kutchina / Bajoria Appliances — I salender kutchina ARC machine and company will be return the money of 26,290/- to me.

 Biswajit Roy 345 on Oct 21, 2016
Sub:- I salender kutchina ARC machine and company will be return the money of 26, 290/- to me.

Dear Sir/Madam

with due respect I would like to say that I am a consumer of Kutchina Kitchen Ltd. This Consumer name was Mr.Biswajit Roy and Machine Code no is 160700730955..

I inform you sir that I bought a kutchina chimni on 18th october, 2016 from kalyani branch at kolkata in west Bengal and that day the sales man brought these machine to my home and engineer had installed these purchase machine to my home on that day. I purchased ARC Model and the sales...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — Product booking

 dasgupta291 on Oct 20, 2016
I have booked kutchina goldex model on 29/12/2015 amount of Rs 1500 from Distributor Apex Home appliances.At that time sales person Preetam Dey said that price will be hike in next month but if you booked now you will have not pay the increase price. He also said this booking is valid till one year.At that time the price he gave me was 14190. Now today the market price is Rs12500. One week before l have call him for install the machine.Today on 20/10/2016 he came and told that i have to pay 14190 -(advance1500)=12690. When The market price is 12500 why I will pay more.So pls look at the matter as...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — No person coming for serving since last one month.

 sanjanaup86 on Oct 6, 2016
I have called your helpline no to book for free servicing one month ago. I have requested that if the person can visit our home on weekend as me and my wife both are working & not available during weekdays.
The representative said she will look in to it & even confirmed that the person who would be visiting us will give a call prior to coming.

One month passed away but still i have neither received any call from the center.
When i called up today & provided the docket number they don't have any reverts. Just trying to manage me that she will call back.

I...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — One no. round oil collector pot for kutchina chimney (sleek model)

 sahakamalk on Oct 5, 2016
Ref: amc no. - 009399, code no. - 10204247, model - sleek, machine code
No. - c121005298 & invoice no. - 69680

Dear sir / madam,

With reference to the subject mentioned above, this is to inform you that
I have purchased this machine on 13/03/2011. from 12/03/2012 to 21/03/2018
Under annual maintenance contract (amc) with your company. last amc done
On 21/03/2015 with 3 years contract till 21/03/2018. upto december’2014,
Your company’s service was most grateful but after december’2014 it is
Till very poor service. as...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina / Bajoria Appliances — Kutchina modular kitchen

 ritsonly on Oct 4, 2016
I had done the modular kitchen from kutchina (lifeline appliances) on 8.1.16 where they told all the hinges used are made of stainless steel.in my kitchen design there is a corner hinge and we used to open it in the process they showed us. but surprisingly 10-12 days before certainly at the time of open the cabinet door we saw that corner hinge is broken and we informed it to lifeline appliances. they visited my place and told the against broken hinge kutchina will not provide the replacement warranty. now my question is
1) who will proove it that the borken hinge has no manufacturing defect...
Complaint comments  Read comments Complaint category Appliances

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