[Resolved]  Kutchina / Bajoria Appliances — Chimney

Address:700156

I had lodged a complaint vide docket no[protected] Two tecnicians attended the fault.It was a cronic problem, frequently exaust pipe is getting chocked due to birds nest.Few months back same problem occured.I requested to replace the end panel( carol) with a suitable protective manner or modify the existing item.But same problem has occured.I requested the service tecnicial to take remedial action.In case, i asked if yourlevel is low i can raise the level of Kutchina official to take proper remedial action. my utter surprise, one of the technician started abbusing me what do you mean by lower level to me.In hot argument he has uttered that i am sparing you because of your age otherwise i would have shown you my colour, nobody dare to talk like this in new town.I was forced to leave my place to that technician.And they have left the place keeping all the items of chimney in dismentalled condition.
I am an ex General Manager of Airports Auhoriy of India and very old customer of Kutchina .I strongly lodge complaint to the technician who attended the complaint.Also i request not to send this type of service technician in future to my place.I am enclosing the photograph of the present dimentalled condition of chimney

alok das
mob [protected]
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Jul 2, 2018
Complaint marked as Resolved 
Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.
Verified Support
May 28, 2018
Kutchina / Bajoria Appliances Customer Care's response
Hello!

We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.

Regards,
Team Kutchina
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    Kutchina / Bajoria Appliances Address
    20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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