[Resolved] Kutchina / Bajoria Appliances — Kutchina modular kitchen | |||||
I had done the modular kitchen from kutchina (lifeline appliances) on 8.1.16 where they told all the hinges used are made of stainless steel.in my kitchen design there is a corner hinge and we used to open it in the process they showed us. but surprisingly 10-12 days before certainly at the time of open the cabinet door we saw that corner hinge is broken and we informed it to lifeline appliances. they visited my place and told the against broken hinge kutchina will not provide the replacement warranty. now my question is 1) who will proove it that the borken hinge has no manufacturing defect and it Had broken only due to the wrong maintainence of customer? 2) what actually is under "replacement warranty"? After spent rs.60000/- to 70000/- almost a customer will broke the hinge due wrong handling or a "stainlesssteel hinge" can be broken by wrong handling? why are you using corner hinge if it has so problem? I need the replacement warranty otherwise comany have to proove that the hinge has no manufacturing defect will all relevant documents. Was this information helpful? | |||||
Jun 27, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support May 23, 2018 Kutchina / Bajoria Appliances Customer Care's response Hello! We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful. Regards, Team Kutchina | |||||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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