[Resolved] Kutchina/ Bajoria Appliances Pvt. Ltd. — Very bad servicing and pathetic customer care support | |||||
Dear sir, This is to bring in your notice that kutchina, in collaboration with bajoria appliances pvt. Ltd is making fraudulent/misleading promises to the customers (Like me) in the name of annual maintenance contract (Amc), which promises to provide 2 years of free servicing; but just after the payment they started to ignore all the servicing calls and complaints. Being a victim the details are given below: I have been using kutchina chimney (Model: stanza ss) since 2012. During servicing in march 2016, the service people has convinced us to go for the "annual maintenance contract" (Amc) for 2 years, and accordingly we have paid inr 3223 for the same out of our faith and trust for kutchina/bajoria appliances pvt. Ltd. To our utter surprise, we have been experiencing a tremendous lack of interest for servicing since that amc contract payment date. In this regard, it is to be noted that we have called the customer care (Email: [protected]@kutchina.com) twice to book a complaint after that amc payment date; first time we got response from kutchina after 14 days and also the problem has not been sorted out as they have sent an incapable service personnel; and the second time we have booked the complaint on dated 29.06.2016 and till date the call has not been sorted out. You must understand that a chimney is not only a fancy kitchen product; if it is not being maintained properly time to time it can cause serious casualties. I have never expected such unprofessional and unscrupulous service from a company like kutchina. Out of my utmost disappointment, i am lodging my complaint so that strict action shall be taken against this fake/fraudulent/misleading customer care behaviour and service. Please take immediate action. Regards, Aveek das [protected] Was this information helpful? | |||||
Jul 2, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support May 28, 2018 Kutchina / Bajoria Appliances Customer Care's response Hello! We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to kindly give us to have a check and do the needful. Regards, Team Kutchina | |||||
 2 Comments | |||||
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Kutchina / Bajoria Appliances Customer Care's response, May 28, 2018
Verified Support
Hello!
We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina
We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina
Kutchina / Bajoria Appliances Customer Care's response, May 28, 2018
Verified Support
Hello!
We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina
We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina