[Resolved] Kutchina / Bajoria Appliances — Refusal to mandatory service — on flimsy ground | |||||
I purchased kutchina vogue chimney from adealer at jadavpur on 17.11.15. Three free after sale services are to be provided as per purchase contract. The sevice agency of the company at baghajatin seem to be not interested in such service other than amc, so their receptionist was rather rude from the very first interaction while i sought mandatory service. But the painful experience came when i contacted for last service. The contact no given to us by the salesman for service centre was out of sevice from the day 10.11.16 till 18th when without finding alternative i called the technician who came for sevice earlier. He gave me an altrnate no and when i contacted onthis no the receptionist curtly told me that as 16.11.16 has passed no more service can be provided. I told her the reason & sought her higher official no. She refused to give. I am really pained & now feel my choice of co. Was wrong Was this information helpful? | |||||
Jun 27, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support May 23, 2018 Kutchina / Bajoria Appliances Customer Care's response Hello! We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful. Regards, Team Kutchina | |||||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
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