[Resolved]  Kutchina — Chimney servicing

Address:700080

My name is Somnath Acharya. I have purchased 2 Vouge chimney and the same was installed in the last wk of June'15. I purchased the same from Jessore Road branch [ESSAR Marketting].

My first servicing is due as 4 month is past. I called up the service center several times for booking my Servicing request. But the response was not taken care off till date.

First time I called on 24th Oct'15 and the person asked me to contact on 27th Oct'15 as the service team was in leave. I did called on 27th around 1:30 PM. Person took the phone and told me it's lunch hour and ask me to call after 1 hour. I did call after 3 PM and gave details to book. The concern told me that my request will be resolved in 3-4 days time. But I didn't receive any call.

I called again on 2nd Nov'15 around 2.45 PM. Again someone picked and said its lunch hour, and I should call after 1 hour. I was amazed to see that every time I called its lunch hour and they have 1 hour break for the same. Again they took my request and ask me to wait for 7 days. Till today I didn't receive any call.

On 7th Nov'15 I called the customer care and booked my request again. Docket : SH/207/1115

Till now the service is not done. Yesterday service persona contacted me and gave a time for today 12 noon. But surprisingly when I called the person today he went to Midnapur and not completed the assigned job.

This is a rediculas company. Just fed up with this company.

Regards,
Somnath Acharya
[protected]
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Aug 30, 2018
Complaint marked as Resolved 
Verified Support
Jul 30, 2018
Kutchina / Bajoria Appliances Customer Care's response
Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number:[protected].

Regards
Team Kutchina
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