[Resolved]  Kutchina — Electric chimney

Address:	700090
Website:	www.consumercomplaints.in

From: S K Bhadra [UIPL] [mailto:[protected]@unimarkinternational.in] Sent: Monday, November 02, 2015 5:59 PM To: '[protected]@kutchina.com' Subject: eighth service dueon 06.10.15 of kuchina electric chimney. VOUGE S/S DEAR SIR, This is not a complaint but an intimation to you how your service center is working and harassing your customers. Hope you will take care to improve so that in future it does not repeat. My above kutchina chimney is under 3yrs contract, and due to be cleaned and check by 06.10.15.Accordingly I approached your service center for doing so about four times by telephone at [protected] and every time receiver dockets my call but not sending the service man . Even ON LAST SATURDAY 31.10.15 I reminded your service center in the morning to send your serviceman, still nobody turned-up for the same and I was waiting at home in vain throughout the full day. I wonder that for last one month ie, for 5 no of Saturdays your service center could not send any body for the job for which I have paid in advance. May I know why this has happened this time and my chimney is very very much dirty now. Is it expected ? I generally requested your service centre to send service man on Saturdays only because I remain at home that day to attend him. Other days I remain at office. Since my wife is too old, who remains alone at home the other days, cannot attend them. Once again I request you to send your service man on next Saturday( 7th NOV’15) at 4 pm positively, when I will be at home with a prior intimation. Best Regards, S K Bhadra [protected] 5A/10Bir Ananta Ram Mondal Lane, kol-700090