[Resolved]  Kutchina — Extra amount of Rs. 1000/- taken by sales representative during booking and refunded back

Address:

Kolkata, West Bengal

Hello, I booked a Kutchina chimney on 09.06.2015 and for this Kutchina Sales Representative Mr. Uttam Pal (Mobile No. - [protected]) came and booked the order on 09.06.2015 with Rs. 1000/- as advance money (ORDER No.- 3542). We installed the Kutchina chimney (ORDER NO- 3543, VOGUE SS) on 25.06.2015 at my residence. At that time due to negligence, the sales representative took the money without deducting the advance amount and I paid extra Rs. 1000/- to Uttam Pal. Later on I realised the next day and contacted Mr. Uttam Pal over his mobile, and he told that he has taken the extra Rs. 1000/- and he will refund back the money to my SBI bank account. For this purpose I provided him my bank account number with IFSC code over SMS. As time moved on, I haven't recieved the money till date today. Moreover the sales representative Mr. Uttam Pal didn't picked up my phone. I called him more than ten times daily. I want to escalate the matter to top management and want the money back in my account (Rs. 1000/-). The name of such a good reputed company is going down for some sales representative like Mr. Uttam Pal. Hope you will take some prompt action against your sales representative and do the needful ASAP. Thanking You, Dr. Nilanjan Halder M-[protected]