[Resolved] Kutchina (Fibas Appliances, Dunlop, Kolkata - 56) — sold dent products and after sales service is also poor | |||
I have bought a chimney from Kutchina, Model is Fieona on 18th August, I have bought it from the dealer Fibas Appliances, 8 Narendra Nagar, Dunlop, Kolkata-56, [protected], [protected], but after installation of the chimney in August, very next month I started facing problem of suction, immediately I have called to the customer care number, complaint no- DS/337/1013 for your reference, engineer came and committed problem resolved but just after 2 days, same problem occurred, again I had called to the kutchina and Fibas both, again engineer came and committed that this time problem will not be seen, but again after 2 days same problem, engineer came 3rd time but again problem is same, I want to replace this unit by fresh new one, since I had given the pdc cheques to them so I'm going to stop payment of remaining cheques till the time of replacement, please intervene as I'm not going to accept the dent product when I have given cheques or payment in time, my details is given below and due to this Kutchina can trace product details Bikash Rana Contact Number- [protected] mail id- [protected]@yahoo.co.in add: Krishna Sayer, Phase-III, 6 No, 53, B.L.Ghosh Road, Kolkata-57 Was this information helpful? | |||
Sep 3, 2018 Complaint marked as Resolved Verified Support Aug 01, 2018 Kutchina / Bajoria Appliances Customer Care's response Hi, We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number:[protected]. Regards Team Kutchina | |||
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
Thank you for sharing the feedback with us, we apologize for the inconvenience caused to you. As per the telephonic conversation with one of our customer care executive we will wait for the scanned copy from you for further process. For servicing or any complain you can always call our customer care department on the number[protected] or you can also reach us at [protected]@kutchina.com.
Regards
Customer Care Department
Bajoria Appliances Pvt Ltd