Kutchina India Customer Care

Kutchina India Customer Care

Bajoria Appliances Pvt. Ltd.

20, Chinar Park, Rajarhat, Gopalpur
Kolkata
Kolkata District
West Bengal
India - 700157

Customer Care Phone Numbers and Contacts

Tollfree:
1800 419 7333
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23
10
Phone:
+91 33 3011 2345
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7
4
+91 33 4050 0300
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7
7
Satisfactory Rating
2%
Complaints
109
Responses
9
Resolved
0
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Kutchina India Customer Care related pictures (9)

Kutchina India Complaints & Reviews

Kutchina India — Chimney service not done

 RATTAN SINGH on Feb 7, 2016
After one year free service I annual maintenance contact with your company sky line with Rs.2000. But not his phone number working and not he comes to my home for service. Please look the matter .rattansingh Newtown kolkata...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina India — Kutchina kitchen chimney - deficiency in service

 Gauranga Dey on Feb 5, 2016
I had purchased aKUTCHINA kitchen chimney from Guwahati Sales Office, model TITAN on 28.11.2015, machine code no-C 150200805822 TITAN, customer code no-113.
Auto clean light is not working after 10 days of purchase. I had lodged complaint with Kutchina Service Centre, Guwahati and on 18.12.2015, the service mechanic found the LAMP is defective and told that it will be changed free of cost within 2/3 days. Since then AUTO CLEAN of the machine is inoperative. I have many a times contacted the Guwahati Service Centre and now on 02.02.2016 they have again registered the complaint - number 131411234353....
Complaint comments  Read comments Complaint category Appliances

Bajoria Appliances Pvt Ltd — Kutchina Kitchen Chimney

 Kashinath Sethi on Feb 5, 2016
I Mr Kashinath Sethi has buy a Kutchina Kitchen Chimney Model - Titan,
Machine Serial No - 150400805982 on Dated- 14/04/2015 with Bill Invoice No-99532 from your sales executive Mr Soumik Kundu and installed in my Sovabazar, Kolkata house.
I had lodge a service complaint for the 2nd free service for the machine on Dt -16/12/2015 with Docket No :131415658264 with my registered Mobile No associated with the product.
In Spite of several reminder for Service during warranty period the service team from the company did not visit us . In the meantime my Machine stop working. On Dt-7/1/2016...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Kutchina hobs, customer id 2187

 Titash Dasgupta on Jan 25, 2016
It has been more than 4 months that I am trying to get the services from the company. they are keep telling me that the parts are not available. My several phone calls and messages just went down the drain. This needs to looked after...otherwise company will loose their businesses...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kuthina Chimney - Bajoria, Kolkata — Kitchen chimney

 Debkanti Bandyopadhyay on Jan 12, 2016
I had purchased and installed two kitchen chimneys Florence and Vectra in Jan'15 at my new home at City Centre, Durgapur. My IDs are 11002699 and 11002700 respectively. Two free services I availed. On 12.01.16 when I called on customer care 18004197333 for the last service, the concerned personnel took my IDs and later told me that the third service was due on 7.1.16 and it has been lapsed. I informed her that nobody called me from the company about the last service, and when I asked for it this is the reply I got. I had been also told that I am not entitled since the last date has already lapsed....
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Model number - vogue ss. Amc with kitchenx company. Cash memo no 357

 Brotin Baadshah Sarkar on Jan 6, 2016
My father(70 yrs old) was ill behaved and threatened by Ms. Moumita Banerjee from Kitchenx amc company. Now he is running with high pressure and hypertension. I will sue Kutchina and Kitchenx company and will forward this case to Consumer forum if this lady does not apolojize to my father within 24hrs. Contact number 9748499282...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Service during warranty period

 vodor on Jan 6, 2016
Smartec SS installed on 21/02/15.Only one free service has been provided by the Dealer NEO KITCHEN of Howrah (Ph NO 9432052334) since the date of installation 21/02/15.I repeatedly requested the dealer over phone but that yielded no result. Iregistered my complaint (SA/202/0116) through your customer care Agents Madam Barsha, Sharmistha, Sanchita & Sweta since 31/12/15 and that too gone in vain.Ultimately I approach your goodself with a request to solve the problem and advise the NEO KITCHEN to provide the service today.(Just now the dealer threatened me "Why I have gone to HO he will not serve...
Complaint comments  Read comments Complaint category Business & Finances

Kutchina India — Chimney service

 bishnu69 on Dec 29, 2015
I bought a Kuchina Vogue SS Chimney on 19/06/2014 with one year extended service(AMC) valid till 19/06/2016. I booked a service call at Kolkata centre on 11.12.2015 having Docket no. DEC207. But repeated request over phone no one care to attend the service call. I was being harassed giving date after date. The designated technician did not respond to my several calls....
Complaint comments  Read comments Complaint category Utility Services

Kutchina — Kuchina chimney stanza bk installation problem

 Arindam2016 on Dec 29, 2015
This is to inform you that on 25/12/15 I have purchased kuchina chimney stanza bk model from m/s Raipuria Electronic, Barasat.I have requested Raipuria Electronic to install the unit on 28/12/15 & they assured me to do so .Accordingly I communicated more than five times over phone for installation but no service person has come for that on that day.At last at night at around 7:45 P.M. after my calls to the sales person of KUTCHINA informed me that due to office shifting they unable to come & they will come the next day. I am very much scared that is that the way of service then what service I...
Complaint comments  Read comments Complaint category Products & Services

Kutchina India — Worst servicing even after repeated complaints

 Suparno_Ghosh on Dec 28, 2015
Sir/Madam, My name is Suparno Ghosh and a resident of Krishnapur, Kolkata. My registered number associated with the product(s) is +91-9874424554. I have been registering repeated complaints (called 6-7 times in past 2 weeks) regarding the Kutchina Prime Water Purifier that the water tap is continuously flowing and also the water is not purified (Candle needs to be changed). However, every time, the customer care takes note but no servicing has been done. Once a representative came but had no clues on what servicing needs to be done as he did not have the proper parts with him. On asking,...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Not providing mandatory free services

 debarghya2012 on Dec 26, 2015
I have purchased a Kutchina Vogue Chimney (Machine Code No 150200451630) from Unique Service (20/A South Purbachal Hospital Road, Kolkata - 700078, Ph-8420263333) on 27/06/15. I have requested for the first free service for four times. Each time they promised to send their technician but did not send them. This happened 12th, 18th, 19th and 26th December. Since myself and my spouse both are working, we required the service on Saturdays. Despite of difficulties I took a leave on 18th Dec as they have promised to send the technician but no one arrived. I have registered a complaint @ 18004197333....
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina Chimney — Poor service

 amit2302 on Dec 20, 2015
I purchased kutchina chimney yesterday on 19 dec 2015 and they said that they will fit the chimney on 20 dec 2015 . the fitting boy came without any fitting tools available with him . he is arguing for no reason and wanted to convince us for fiting the chimney on later someday . sir please do something kindly take some strict action against such fellows otherwise they spoil the reputation of your company . i have purchased chimney from india trading corporation, harmu, ranchi . service boy contact no 9334579239...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina — Kutchina Hob

 Anupama Dokeniya on Nov 27, 2015
I bought a Kutchina Hob that has not been working properly since the day it was bought. Not only is it making cooking impossible for my elderly mother, but it is also a major safety hazard. But the company is so shockingly callous that they could not give a damn. Some of their staff have been downright nasty, Strongly request that this company's business practices should be looked into by appropriate authorities....
Complaint comments  Read comments Complaint category Appliances

Kutchina — False promises & unprofessionalism from kutchina

 Swati64 on Nov 23, 2015
False Promise and Unprofessionalism of Kutchina
4/10/2015 : Sanjoy Ganguly and Rumki from the Kutchina Nagerbazar outlet visited my premises, took a look at my kitchen and made suggestions.
What did they tell me?
1. They assured me that it usually takes 45 working days to complete a kitchen. But they would consider and try to complete it within October.
2. That it would be a semi-modular kitchen as the kitchen slab already existed.
3. That I would get a good deal if I closed it that day itself.
4. That once the measurement is taken, the customized units...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina — Chimney servicing

 sochacharya@gmail.com on Nov 21, 2015
My name is Somnath Acharya. I have purchased 2 Vouge chimney and the same was installed in the last wk of June'15. I purchased the same from Jessore Road branch [ESSAR Marketting].

My first servicing is due as 4 month is past. I called up the service center several times for booking my Servicing request. But the response was not taken care off till date.

First time I called on 24th Oct'15 and the person asked me to contact on 27th Oct'15 as the service team was in leave. I did called on 27th around 1:30 PM. Person took the phone and told me it's...
Complaint comments  Read comments Complaint category Appliances

Kutchina — Broken my granite top

 Shatadru Choudhury on Nov 21, 2015
I had bought boxes and chimney from the store of New Alipore outlet...jst after two months time the things started to come out and when a person came to fix it... named Soumen...broke the granite top!! I want a full compensation for my loss!! Its really abominable... this was not really expected... i hope the complaint comes into use... look into the matter asap!...
Complaint comments  Read comments Complaint category Home & Garden

Kutchina — Chinmey

 amitava1976 on Nov 19, 2015
I have bought kutchina electric chimney which is under servicing period(AMC). I have booked a call for free servicing 30 days before and also given reminder for 3 times but unfortunately I did'nt get the service.Now I think in near future I will not buy any product from kutchina. M-9163396044...
Complaint comments  Read comments Complaint category Appliances

Kutchina — Electric chimney

 sunil kumar bhadra on Nov 3, 2015
From: S K Bhadra [UIPL] [mailto:skbhadra@unimarkinternational.in] Sent: Monday, November 02, 2015 5:59 PM To: 'amcservice@kutchina.com' Subject: eighth service dueon 06.10.15 of kuchina electric chimney. VOUGE S/S DEAR SIR, This is not a complaint but an intimation to you how your service center is working and harassing your customers. Hope you will take care to improve so that in future it does not repeat. My above kutchina chimney is under 3yrs contract, and due to be cleaned and check by 06.10.15.Accordingly I approached your service center for doing so about four times by telephone...
Complaint comments  Read comments Complaint category Products & Services

Bajoria Appliances Pvt. Ltd. — Service request not solved

 Bijan Kumar Sarkar on Nov 2, 2015
I bought a chimney Stanza SS 033/22/3873/22318045 on 23/05/15. . I have not got even the first service . (docket no-314915) I received a call about 6th oct, 15 that they come for servicing on 10th oct. The date was pre scheduled for a tour to assam and meghalaya so i request her to rescheduled the date. Till then i am waiting for their response....
Complaint comments  Read comments Complaint category Appliances

Bajoria Appliances Pvt Ltd — Amc service

 soumitra rudra on Nov 2, 2015
I have purchased one ARC model Kutchina on 27/12/2011 with ID number (12300664). The same product is under AMC till now. Unfortunately the service of the AMC is bad turn to worst day by day. Initially the service engineer visited my house every quarterly but last 6(six) I have facing lot of problem due to callous attitude of the service provider. They must visit the customer house every quarterly without any break. Please take appropriate step in this regard....
Complaint comments  Read comments Complaint category Appliances

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