Kutchina India Customer Care
Bajoria Appliances Pvt. Ltd.
Customer satisfaction rating: 1%
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COMPLAINTS

Kutchina India Customer Care

Bajoria Appliances Pvt. Ltd.

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Address
20, Chinar Park, Rajarhat, Gopalpur
Kolkata
Kolkata District
West Bengal
India - 700157

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
57
48


Customer satisfaction rating
1%
Complaints
167
Responses
9
Resolved
0
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Kutchina India Complaints & Reviews

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Kutchina India — Non functioning of chimney

 P.D.Purkayastha on Jul 22, 2016
After installing the arc model chimney on 18/05/2016 initially it worked well. Customer code no. Id no. 121, machine code no. C150400721526. Thereafter when we started using the same full fledgedly on 14/07/2016, the chimney was not functioning. We called the technician but our complaint was not attended because of his prior engagement. Today after repeated persuasion when one technician visited us there power failure in our locality for which the problem could not be checked. When he was requested to visit us tomorrow he couldn't assure us because of his prior engagement. Kindly send a technician...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Kutchina ro purica

 Dildar24 on Jul 16, 2016
I am suffering problems with my ro after 1 month of purchase..
I called many of service agents but they refused to come for repair they are just giving dates..
The water purifier is like a waste for 4 months i am facing many difficulties with this product as i have just purchased it on january 2016..
So please it's my humble request to get it fixed...
M very much disappointed with kutchina services......
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina India — Incorrect installation

 ssarkar2012 on Jul 15, 2016
One year back I have purchased Kuchina Fiona chimney. Any body come and check that installation was wrong . Mechanic drilled many wholes and tried to fix but finally they installed . At the beginning I was not aware but slowly slowly I came to know that the chimney top slant at right side and always oil coming at right corner of front and back. oil not depositing in the oil waste box.
I called to customer care they asked for re-installation which is chargeable. I
AM I RESPONSIBLE FOR IN_CORRECT INSTALLATION??
If re-installation caused problem again then what will I do??...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Kutchina India — Services complaint

 ajay johari on Jul 14, 2016
Sir,

I have purchased one no. kutchina chimney, model topaz from m/s jagdish chandra & harish chandra bareilly on 20.05.2015. but unfortunately i am not satisfied with your services provider which is stationed at lucknow office. before demo. & installation of chimney many promises had been made regarding services backup. but only two services has been giving in last 15 months. i made a call at your lucknow center in june as well as in first week of july 2016 after lapse of 3rd free service. already two months are over without any response. i have talked many times to the madam station...
Complaint comments  Read comments Complaint category Work at Home, Part Time Jobs

Kutchina India — Urgent - kutchina gas hob marica 3g

 vinvishgan on Jul 11, 2016
Dear sir / madam

We have purchased the subject stated hob on 29.08.2010 and since last 1 month it is out of order and we are trying to contact the service center in pune for servicing as gas is leaking and need servicing to be done. finding no response from pune servicing center. changed address or the phone number is never updated on site that needs to be taken care

This is very worst and after sales service is very-very-very poor. the pune center is not at all responding. it is very unfortunate that pune center does not have the customer list in pune not sure about...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina India — Aster model not collecting oil

 drgajanan23 on Jul 3, 2016
I'm from jalna maharashtra. I purchased kutchina aster chimney from dealer in jalna six month back. We have purchased three chimney at same time for my friend. Now the problem is my chimney is not collecting oil while others are. I contacted local dealer but problem not solves .please help.my chimney is in warranty period.pls provide help as soon as possible. Thanks...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina India — Worst service provider

 Tapash Kumar Bharali on Jun 29, 2016
Dear sir

Regretfully i would like to inform you that i had made the worst decision of buying kutchina product due to false and fake promises made by its sales executives. I had bought kutchina water purifier 'purica excel' auto clean ro on 19.10.14 from an executive biman mahanta of nagaon (Assam) branch. My machine code is 140605701370 and my id is 12009690. But due to my utter disgust, even during the warranty period it raised problem twice which was checked by the serviceman. But again for the last two months it has stopped supplying power which the so called serviceman termed...
Complaint comments  Read comments [2]Complaint category Other

Kutchina India — Racks in modular kitchen are not functioning properly

 RanjankumarBanerjee on Jun 26, 2016
I have installed kutchina full modular kitchen through esser mmarketing at 1191, jessore road, kolkata 28 ph. No. 0332547-2870/6458/5005 in sep 2014 but for last 10 months the racks are not opening properly. The screw are coming out. And the hinge are getting rusted.In spite of several visit at the above office and phone no one is taking any step and still i am having the problem in spite of install a modular kitchen from an reputed company like kutchina...
Complaint comments  Read comments [1]Complaint category Kids & Baby

Kutchina India — Service centre of kutchina chimney arc

 Mithu Bera on Jun 23, 2016
Ref: Customer Code No.16901018

Sir,

I bought Kutchina Chimney Model No.ARC Machine no.C 151100725912 on 02.02.2016.

Kutchina Company is communicated several times through 18004197333 but no response yet done. No one attend the service cleaning of chimney. Due date is 30.05.2016.

Please depute the representative of Kutchina to attend Chimney service cleaning.

It is most urgent to avoid the delay of service cleaning and hamper of chimney.

Regards
Ashish Bera
Contact No.9831284970
033-25452121
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Service under AMC

 Suryabakshi on Jun 23, 2016
I have Kutchina Angela model. Started AMC with Kutchina from 24/09/2015. AMC No. 016096. My first call for service and some problem was on 27/01/2016, docket No. 131415660602. Technician visit on 27/02/2016. And did only 50% of reported complain. After that every week I call them over phone, but no one visited to solve the existing problem. Next complain again on 26/05/2016 for service. Continuing the same phone call to customer care. But till now no one visited. Need to solve as early possible.
Regards: Surya Bakshi, Howrah

20, Chinar Park, Rajarhat, Gopalpur
Kolkata
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Kutchina chimney

 Raju_kolkata30 on Jun 16, 2016
Amc for the year - 2016-17 of my chimney was done on 21.03.2016. For 1st free service of my chimney as per amc, i have conctacted with concerned person on 07.06.2016. But till date service personnel from kutchina come to my flat at kalyani for 1st amc. Amc of my chimney is yet to be done. I have called concerned person several time. Please help.

Details are as under :
Name - shri j m choudhury
Amc no - 15500264

Docket no. - 131413642686...
Complaint comments  Read comments Complaint category Appliances

Kutchina — Kutchina gas hob (marria 3bdl stainless steel 3 burner)- burst out when i was cooking

 hema2004 on Jun 14, 2016
Date of the incident - april 3rd kutchina marria 3bdl stainless steel burner burst out and i was thrown away from the stove for about 6 m far by my kitchen cabinet door.
I had raised a complaint to them via customercare@kutchina.com on may 3rd after the visit by their engineers gopakumar and srinivas from chennai. Still now the complaint is not resolved
I have this gas stove when i installed my kitchen cabinet in the year 2006 by mamre kitchen, t. Nagar, chennai. > > my choice was to go for an imported hob as i don't want to compromise on safety and specific to german since, i am...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Servicing of Florentine chimney

 Bidyut mallik on Jun 10, 2016
Respected,

Please note that I am one of your customer of the kitchen chimney, model-Florentine chimney, machine code no: C 150706917751, date of purchase-16/09/2015, date of installation 16/09/2015 . Presently I realize its required some servicing because its do not do the suction /exhaust of his capacity. Till date I am not attended any kind of service by your service Centre. If possible you will fix my date of servicing in Saturday or sun day in any time after telephonic confirmation. I hope you will take action as early as possible.

Bidyut Mallik
Vivekananda...
Complaint comments  Read comments Complaint category Products & Services

Kutchina India — Kutchina amora chimney oil collector and guarantee card

 Prashanta Kumar Deb on Jun 5, 2016
Dated 11th Nov 2015, I have purchased Kutchina Amora 90 Chimney with serial number 140913200155 from Mahaveer's.

I would like to inform you that the product is very good but it has come to our notice that the guarantee card we have received inside the sealed box is of Kutchina Topaz Aster bearing serial number 120809400129.

Also it has been brought to our notice by the company representative that the Oil Collector is missing inside the box.

The installation date is 30th April 2016 and the service code number is ikm/03/0416.

Request you...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Water purifier (ro)

 arvindheritage on Jun 2, 2016
Dear Sir / Mam,

Please be informed that the Kutchina water purifier is out of order at our residence since the last 15 days.
Unhygenic water can lead to serious trouble to everybody in the house, specially the children aged 5 yrs and 7 yrs. respectively.

The 1st call was docketed on 14th may vide docket no. 131415666750 and there was no response from your service centre.

The second complain was againg docketed on 27th May vide docket no C13/05, till now no response.

Kindly let me know how much more delay to be expected for the...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina India — Kutchina hobs 3d blg

 NK Sarkar on Jun 1, 2016
Sir/ Madam,
I had purchased a Kutchina hobs and chimney in 4-5 years ago. For said purchased I have received a bill which is kept at my home.

I had complained so many times to the service centre of Kutchina in the month of March-2016 to repair burner lower plate of Kutchina Hobs and many other problems also. Accordingly representative of Kutchina visited at our address but they regret to not completed the said work and even not replaced the said parts as the item is not in their stock.

Now, this is the month of June-2016, may I know how many days I will be...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Kc complaint for amc no 008169 valid upto 22.02.18

 rajani changkakoti on Jun 1, 2016
On great persuasion from your company amc no 008169 was made on 23.02.2015 with a validity period of 03 years i. E. Up-to 22.02.2018 on payment of rs. 4000/- by cheque. 400510 sbi sivasagar. The chimney machine code no 120200407623 model vouge product k/c.
First year service already lapsed, no service engineer visited in-spite of repeated request to the person concerned. Mandatory checks during amc period was not done. Kindly do the needful at the earliest, else complaint to be registered to consumer's forum. Changkakoti....
Complaint comments  Read comments [2]Complaint category Appliances

Kutchina India — Replace circuit with faulty repair old circuit within warranty period

 sparkboy555 on May 30, 2016
Last year on 27th april, 2015 we bought a kutchina kitchen auto clean chimney by my father’s name. We called kutchina service center and they came and replaced my brand new chimney circuit with old repair circuit. They replaced same circuit two times in last 1 year. From last week it was not working.

I purchased brand new model and within warranty they were replacing circuit with old repair circuit. And within 1 year the circuit failed to work two times. It is not acceptable. I am not satisfied to kutchina customer services. We had only one year warranty. Now again it is not working...
Complaint comments  Read comments Complaint category Appliances

Kutchina Chimney — Since kutchina has stopped working

 pradipghoshdmr on May 28, 2016
I have bought kutchina chimney (Stanza) two years ago, company gave me one free service instead of three. Since last six months it has stopped working. I
Have complained to 03812317148 and 08794718701 of agartala. Problem hearing one of them replied it is a circuit problem, now it is not available in agartala, when it will come we will contact with you, but after six months none has come to solve the problem, other gave me another mob no 0935028399
(Prasanto das of silchar, assam) that no is not connecting, now let me know what to do?
My address - pradip ghosh,
Jadhunath...
Complaint comments  Read comments Complaint category Utility Services

Kutchina India — HB2BZEXCEL Hobb/ Did not received a service since 16 days

 Jekon on May 28, 2016
Hi,

My name is Diptyajit chakraborty, I am using a Hobb of Kutchina. I have bought it in December 2015 but since 16 days it not working properly as the utensils are getting black when the Hobb is spreading Flame.
I have registered a complaint by phone on customer care and they provided the docket number 131415666636 on 12th may and confirmed that your issue will be resolved within 1 week but not a single person has come my home to solve the issue and from that date I am unable to use the Hobb. I don't know which kind are service Kutchina is providing to the customer but if...
Complaint comments  Read comments Complaint category Appliances

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