Kutchina India Customer Care
Bajoria Appliances Pvt. Ltd.
Customer satisfaction rating: 2%
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147
COMPLAINTS

Kutchina India Customer Care

Bajoria Appliances Pvt. Ltd.

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Address
20, Chinar Park, Rajarhat, Gopalpur
Kolkata
Kolkata District
West Bengal
India - 700157

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
39
33
Phone:

Customer satisfaction rating
2%
Complaints
147
Responses
9
Resolved
0
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Kutchina India Complaints & Reviews

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Kutchina India — Poor service by kutchina

 sreerupa 1 on May 23, 2016
The biggest blunder i have made is to opt for kutchina autoclean chimney and kutchina cooktop. For the last 2 weeks i have been following up to get the same serviced (Paid service that too) but the service person in bangalore mr. Omkar has been highly unresponsive. Kutchina have had major issues with after sales service for the last 5-6 years. The service persons have changed several times. Last saturday i have made over a dozen calls to mr. Omkar but he has not responded to my calls. Now that i have spent money on these appliances i need to get them serviced.
The cooktop is 4 burner glass...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Rusting in the whole body of kutchina vogue ss

 debo2kin on May 22, 2016
Pl see the enclosed pictures which is self explanatory about the quality of material used for the body of kutchina vogue ss. I had purchased the unit in mid 2012 and within 4 years the whole body started to rust. In my unit in the whole body the rust had spread and it’s very disappointing that with such a reputed brand like kutchina such incident occurred.

My unit is always under amc through kitchenx and current c/code :712 no 2006 dated 28.06.2015 valid till 02.06.2018

Hence you will take this complaint very strictly and arrange for the replacement at the earliest....
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Poor service from kutchina with no eta of work

 Abhi_tcs on May 22, 2016
Hi,
I am writing this as i am literally frustrated with your service. I have selected & paid for modular kitchen & chimney in january & i had to literally follow up with your retailer to get it completed by april when the material was ready within days. The whole amount was paid before the actual start of the work, however your retailer does not have that much of sense about delivery as i had to keep calling them from london almost every week to get the work completed. However the work is still not complete & i am still waiting for the waste bin bag. Every time your retailer tells me that...
Complaint comments  Read comments [1]Complaint category Other

Kutchina India — Inadequate servicing junder amc

 shoo on May 21, 2016
I entered an annual maintain contract vide sl. No. 397 dated 08.07.13 with kuchina, through sriram's appliances, bankimpally, madhyamgram, kolkata-700129, for 03 years amc for my kuchina kichen chimney model 'stanza' with a condition that the co. Will provide 4 free services per year (For 1 year amc the number of free service is 03 per year). The amount paid is rs. 3, 600/- under money receipt no. 859 dated 08.07.13.
But it is sad to mention here that after about 1and 1/2 years of satisfactory servicing, the servicing center persons started behaving differently. First of all no servicing...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina India — Worst Technical service

 kalpacomp on May 21, 2016
I have launched a complain regarding my Kutchina RO(Purica DLX)being unfunctional for the last 12 days at the Dibrugarh branch, Assam but could not get the proper help.Moreover, the technicians in this branch are unresponsive.

Then I called the customer service 3 days back and still no results or response has been made.My docket no. is 131411520744.

Kindly take immediate action regarding this.

Regards
Kalpa Chetia
Dibrugarh Assam
Pin: 786001
Mob: 9401415075...
Complaint comments  Read comments Complaint category Electronics & Appliances

Kutchina India — Kutchina Hobs

 Tapas Sen 99 on May 14, 2016
I have 2 kuchina hobs one is 3 burner and another is 2 burner. These were crashed during cooking. We have lodged complaint vide no.131413273909 dated 28.4.16 through registered mobile no. 9831074867. We have made at least 12 phone call so far to their toll free no. but no action has been taken by this co.
Now a days when Govt. is taking special care to prevent fire accident and public is more concerned about safety in Kitchen, how a so called leading gas appliance manufacturer can ignore such a serious complaint. They are charging more than 10 times of standard gas oven without providing...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina India — Chimney

 nkthakur on May 13, 2016
Customer name - naveen kumar thakur id 11103595. I have taken three year amc which is valid uo to 19/04/2017. Ln every four month servicing is due. Despite my lodging service request machine has not been attended for servicing since january 2016. Last service was due in jan-16. And now another service is due in may-16. Despite my three request on 6/5/16, 10/05/16, 12/5/16 machine has not been attended till today i. E. 13/05/16. This is deficiency in service at local service center level. I think even they have not lodged the complaint in proper way. Please look into the matter...
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

Kutchina India — Installation

 T Halde on May 12, 2016
আমি Tapas Halder . কাচরাপারা খোসলা ইলেকট্টিক এ 31-3-2016 kuchina florentine booking করেছিলাম 23-04-2016 full payment করেছি । বারবার বলতে বলতে
10-05-2016 product দিয়েছে । এখনো instal হয়নি। khosla এতোটা বাজে sevice আগে জানতাম না। khuchina নামী brand . মনেহয় এতে kuchinar বদনাম হচ্ছে l pls help me for instal kuchina chimney . model no.160206921053, kuchina 15901900003005,...
Complaint comments  Read comments [2]Complaint category Products & Services

Kutchina Chimney — Kutchina Chimney not working

 bosesambhu on May 3, 2016
Kutchina Chimney in my house not working in my house address given bellow. Service/rectification requested.The appliance is not attended for long. Of late the appliance stopped functioning.it is requested to send service staff to attend and rectify early.
Request is lodged since last 5 days. Kutchina Service staff not attended for rectification. It is requested to please expedite.
Customer Code No BMV 04794
M/C Code 120200703124
Mobile No 9435019184
House Address:
Pandu Port Road
By Lane-1 Rt Hand Side ( Behind Nilgiri Apartment)
Pandav Nagar,...
Complaint comments  Read comments [1]Complaint category Appliances

Kutchina India — Servicing of water purifier

 Dr Chandan on Apr 29, 2016
I Dr Chandan Dolakasharia, from Guwahati Assam have called your customer care for repair of my water purifier on 26 /4/2016 and requested for an urgent needul as potable water is the most essential thing in life. Your technician Ratul Goswami came on 27/4/2016 and told me that some part has gone wrong and so it needs to be changed. I requested him to change the parts as early as possible and I am going to pay it. He went back and informed me that the part is not available in their office and he has to get it from their head office which is in Ulubari, Guwahati which is just 2 kms from my home. But...
Complaint comments  Read comments [4]Complaint category Other

Kutchina India — Saw dust like particles falling from the interior of the modular kitchen

 Arghya Kar on Apr 29, 2016
I Arghya Kar, a resident of Sahebpara Sonarpur kolkata 150 ordered a full modular kitchen from Lifeline Appliances an authorised representative of the Kutchina Bajoria Home Makers Pvt Ltd. The product was installed on my residence on 22nd May 2013. After using it for two years we noticed that saw dust like particles falling from the interior part of the unit. It is increasing day by day. I informed the matter to the representative of the company but no redressal of the problem has yet been made. The product is not at all fit for use. I request the company to take immediate necessary steps to solve...
Complaint comments  Read comments [2]Complaint category Products & Services

Kutchina India — Poor installation & service provided by Kutchina

 Kalyan Dutta on Apr 29, 2016
Dear Sir/Madam,

I have purchased 1no. SCOTT model (KUTCHINAchimney) from BAJORIA APPLIANCES PVT LTD, Kalyani on Dec'15. Your sales executive's name is Mr. Suman Das(9339451909).

We have called your service department more than 1 months before for free service as well as to provide solution to protect the disturbance from birds at outlet hose pipe.

Your service personal came and he told to my wife that the bird protection can not be fixed as the hose is very poor quality and not as per Kutchina's standard. He also told that the 1st installation also wrong...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Hob

 Beena Nandakumar on Apr 28, 2016
This is for my 5 burner glass top hob which recently had an ignition problem though the techinician from ur side visited and rectified it but unable to refine the timer circuit problem .even my hob is found to have discoloured glass about which I complained and a concerned person visited but said the glass top has to be replaced .my hob HB 5bq DLX was purchase from turning point Vapi Gujarat on 12-09-2015.as this is under the guaranty period I am sure I will get a positive feedback and the technician will visit within no time
My address is c 102
Jas exotica
Naroli road
Silvassa...
Complaint comments  Read comments Complaint category Other

Kutchina — Kuchina purica ro

 prasenjit surai on Apr 26, 2016
I am dr prasenjit surai, residing at vill+po. Biprannapara, p. S. Domjur, dist. Howrah purchased one kutchina purica ro (No. 130801601122) from vertex marketing concern of67/7, college road, b. Garden, howrah-1 on 13.05.2014. Annual maintenance contract was done with the same concern on 05.09 2015 for one year. The bill no. Is 685. I have got one service on 19.12.2015. I have requested the concern on 02.04.2016 for another service (Dochet no. 32/04). Again l have telephoned many a times but they are not attending the calls all times. I am facing great problem. Otherwise i have to purchased drinking...
Complaint comments  Read comments Complaint category Home & Garden

Kutchina India — No cleaning service after amc on kutchina vogue chimney

 Somjit_de on Apr 25, 2016
Hi customer service
I did a amc for kutchina chimney service with 'naskar enterprise', garia tetul beria, kokata-84
After several follow-up they did not show up and provide the service.
Its very much frustrating where service provider just deceive customers after taking the money for amc.
Detail: name : nira dey, amc amount:1700.
Contact:8583950091...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Till date kitchen servicing not done

 Rajyashri Dutta Bera on Apr 14, 2016
Refer Kutchina India Complaint ID: 1240255.
I had booked for both servicing of chimney and kitchen 1st time on 18.02.2016. After complaining on 4th march, the chimney was serviced but till date the kitchen have not been serviced. While selling, they have bothered to call every 2nd day, but for servicing no one is able to visit since last 2 mths. One of the modular kitchen door is coming out and is in bad shape for long. Painful service, please look into a matter....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Kutchina India — Very bad service after sale

 wrizu on Apr 14, 2016
I had bought a Kutchina Stanza Chimney in May 2015. The first servicing was satisfactory. But about 20 days ago (end of March, 2016) the product started showing some problems and I lodged a complaint in the customer care number. The employee who came to check on the complaint (whose surname was Kabiraj) took the main chip from the chimney and also took the service record book saying that he would be back within 7 days. I was initially reluctant to give him the book but he insisted saying that it was required if I wanted to avail the warranty facility. He didnot come after 7 days and hence I had...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Low quality service and intentional damage

 Suvasish on Apr 11, 2016
Dear team,

I am writing this to inform you about the low quality service provided by your company engineers. This is not expected from a renowned company like kuchina.

I had a sound problem with my kuchina arc model, for which i booked a complaint to your customer care on 23rd march 2016. The sl no.- is 40129.

The engineer arrived and kept promoting about the amc policy, and literally forced to opt for it and also told that they have a target of rs.6, 20, 000 which they had to fulfill ant any cost. And if anything happens after his departure then it...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Bought modular kitchen with a lakh but have not received warranty - no service

 Satyanarayan DAsh on Apr 8, 2016
Had constructed an overpriced kitchen last february ( a year back) which developed several complaints in the first week itself. Have made payments. However have not received any warranty documents. On contacting last year, multiple times, i have been told a sum of close to 4000 is pending, which i agreed to pay. They also said they'd send a representative ( they had contacted me through a fair, and i never visited the showroom at nagerbazar untill i had to lodge a complaint). They had sai, it is my responsibility to pay up- but i refused to go to their showroom- it is pretty far and i have better...
Complaint comments  Read comments Complaint category Appliances

Kutchina India — Kutchina chimney customer care service unsatisfactory

 D.Chowdhury on Mar 30, 2016
I had bought a Kutchina chimney, Model Florentine in 23Jan 2015 in Bangalore. Within a year ie, Jan 2016 the chimney became dead which is highly surprising as even a local made chimney wont stop servicing in 1 yr.

None the less we contacted the local distributor for its servicing. The technician attached to the distributor gave us around Rs 5000 all inclusive as servicing charge. We found this as fishy.

Hence we contacted Kutchina Customer care for servicing in the first week of Feb 2016. A technician was allocated who came and repaired the chimney.but as he didn't...
Complaint comments  Read comments Complaint category Appliances

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