[Resolved]  Kutchina India — Service belated and denied by kutchina

Address:	Kolkata, West Bengal, 700075
Website:	www.kutchina.com

I bought smartec auto chimney from Kutchina on 31/10/13. On 20/10/14 I made an Annual Maintenance Contract

(for 9000/- INR I think) with them for 3 years through Lokenath Appliance (their authorized service centre) .

Around April, 2015 I started to get problem with my fans of the chimney which is freely replaceable under my

contract. So, I contacted them repeatedly and everytime they came for servicing they fixed it temporarily and

left which aggravated the problem and my machine stopped working completely. So, I request them for servicing

and on 18/01/2016 they (LOKENATH KITCHEN SOLUTION /LOKENATH APPLIANCE) came to my house and took the circuit

board for repairing, declining my request for replacement of the faulty part. They gave the deadline of

18/02/16 before which they will deliver my serviced working circuit board (YES 1 FULL MONTH WITHOUT CHIMNEY..

MY KITCHEN IS MESSED UP!!). But they failed to delivered it by 18/02/2016. So I tried to contact them several

time and most of the time failed as they ignore phone call from customers. After repeated attempt when I got

connected I requested to deliver my product but They denied delivery saying there is no deadline for delivery

of serviced product at kutchina and they do not care if i am having problem for that, rather they can take my
product for servicing and keep it as long as they want or for indefinite time period and if they get time they may consider to

service it. After that they are not answering my phone. I tried calling KUTCHINA CUSTOMER CARE but they are

reasoning with me that they will only look into the matter without any guarantee as I purchased it from their

authorized dealer not from there head office store (I don't know what kind of service reasoning is that!!!).

So please look into this matter and help to solve my problem as soon as possible. To the other consumer please

avoid kutchina at all cost as you will get no service from them after purchasing even with costly AMC!!