[Resolved]  Kutchina India — Worst service provider

Address:

Kolkata, West Bengal

Dear sir

Regretfully i would like to inform you that i had made the worst decision of buying kutchina product due to false and fake promises made by its sales executives. I had bought kutchina water purifier 'purica excel' auto clean ro on 19.10.14 from an executive biman mahanta of nagaon (Assam) branch. My machine code is[protected] and my id is 12009690. But due to my utter disgust, even during the warranty period it raised problem twice which was checked by the serviceman. But again for the last two months it has stopped supplying power which the so called serviceman termed 'circuit disorder'. But till now nagaon branch failed to deliver me the circuit or making it usable again.

Now sir please, do something as the etiquette and response of the branch members are annoying. They don't even pay heed to it.

Why does kutchina sale products if it can't provide service properly?
Did the company sale defective products to me?
Should i go and complain at the consumer's forum?

Hope you will take my complain seriously and do something good at the earliest! A negative publicity and service may not be good for a brand like kutchina!


Yours truly
Tapash bharali