[Resolved] Kutchina — Kuchina chimney stanza bk installation problem

Arindam2016

from Kolkata, West Bengal

Address:

700124

This is to inform you that on 25/12/15 I have purchased kuchina chimney stanza bk model from m/s Raipuria Electronic, Barasat.I have requested Raipuria Electronic to install the unit on 28/12/15 & they assured me to do so .Accordingly I communicated more than five times over phone for installation but no service person has come for that on that day.At last at night at around 7:45 P.M. after my calls to the sales person of KUTCHINA informed me that due to office shifting they unable to come & they will come the next day. I am very much scared that is that the way of service then what service I will get at the time of any difficulty. Please enquire from your end & rectify the problem. Otherwise I have to cancel the order & divert the order to other competitors.

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Sep 7, 2018

Complaint marked as Resolved

Kutchina / Bajoria Appliances customer support has been notified about the posted complaint.

Verified Support

Jul 25, 2018

Kutchina / Bajoria Appliances Customer Care's response Hi,

We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected].

Regards
Team Kutchina