[Resolved] Kutchina — Kutchina Water purifier RO DLX not working properly.. | |||
I had lodge a complaint with Kutchina Service Center on 17-07-15 i.e. docket no. is[protected] from Add : 12/1A/12, Choubaga Rd, Bidhan Nagar South, Kol-39. Due to Kutchina Water Purifier RO DLX was not working properly sometime a error was coming (PP1 & UV cartridge problem inside the machine). Several time i have called to Service Center for resolve the issues, they replied our all technical already go-out to field & we will tray to visiting on tomorrow. Still no body have take action & problem still same. Hope will getting a positive response in shortly.. Was this information helpful? | |||
Aug 31, 2018 Complaint marked as Resolved Verified Support Jul 31, 2018 Kutchina / Bajoria Appliances Customer Care's response Hi, We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to [protected]@kutchina.com or call us at our toll-free number:[protected]. Regards Team Kutchina | |||
 3 Comments | |||
Comments
please contact our service manager [protected]
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The same thing happened to us as well. Kutchina guys are so tricky. It started giving problem immediately after few days of installation at my home. If I take one glass of water it disburse approx 3 glass of water, such a waste of water. After several complaints they sent their technician and after few days of every serving it had started giving problem. The most funny things was after last servicing its warranty period got expired and immediately after 1 week it stopped working completely. Now the very intelligent Customer Care executives are suggesting to buy new accessories worth Rs 6000/-.
I must say these Kutchina business community in Kolkata are very intelligent to make more profit by fulling their customers.
I must say these Kutchina business community in Kolkata are very intelligent to make more profit by fulling their customers.
Kutchina / Bajoria Appliances Customer Care's response, Jul 31, 2018
Verified Support
Hi,
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina
Yes, same with me. Every time technician leaves my home, the purifier stops working after 1week. The service is also a disaster. I think these guys should stop producing kutchina RO. I recommend everyone not to buy this. I'm gonna throw it anyway and buy a different brand.
Kutchina / Bajoria Appliances Customer Care's response, Jul 31, 2018
Verified Support
Hi,
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina
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