[Resolved]  Kutchina — Too high noise level

Address:

Patna, Bihar

I have purchased a FIEONA model chimney on the 27th May 2015 at Patna. The customer code no. being 15902714 & machine code No.C[protected]. Before purchase I was told by the representative (Mr. Shashi Mob [protected]) that the noise level of this model is 58 dba. From the very begining of installation, the chimney is making high noise when in use and I was told that it will be reduced in few days. Contrary to this, the chimney is making high level of noise even today. I made a complaint on 22.06.2015 on toll free No. [protected]. After repeated request A technician (Mr. Alok) from your service centre at Patna came in evening. He inserted ply board in between chimney hood and wall giving an ugly look of the kitchen.Still the noise level was not reduced and opined that there is noise problem in this model. He further observed that the set is faulty. I was told by the service centre that some other technician will visit within two days.On repeated request after two days, one Mr. Pintu Yadav visited on 27.06.2015 but the problem could not be rectified. As there is problem in this model, I was counselled for buying higher model. As this is beyond my budget and had the story of this trouble-some model been explained to me at the time of purchase, I would not had purchased it. Please arrange to take back your chimney and refund me the amount. As I would be out of station for two months w.e.f. 9th July 2015, please settle the issue before my departure from Patna. Photograph of the ugly look of installation, warranty card and service registration form is be ing annexed.